Full Job Description
UT Southwestern (UTSW) Medical Center seeks an experienced pharmacy manager to serve as the Ambulatory Pharmacy Manager . This Pharmacy Clinical Manager’s primary responsibility will be to manage clinical activities and operations for the James W. Aston Ambulatory Care Center’s Infusion Pharmacy and supervise the clinic-based transition of care pharmacy technicians, anticoagulation clinic pharmacists and ambulatory clinic pharmacist staff.
Reporting to the Ambulatory & Specialty Pharmacy Director, the Ambulatory Pharmacy Manager responsibilities include:
Manages clinical activities, operational priorities and pharmacy staffing and workloads.
Provides status report to pharmacy management effectively and communicating concerns and solutions as appropriate.
Manages and develops clinical initiatives and determines appropriate therapeutic alternatives when drug shortages are identified and communicates with medical staff leadership and key stakeholders.
Assists with budget preparation and daily financial activity specifically in relation to high cost drugs.
Assists the Director and Assistant Vice President of Pharmacy with meeting administrative, operational goals and objectives. EXPERIENCE and EDUCATION
Candidates must meet both of the following minimum requirements:
Three (3) years of previous pharmacy management experience (with direct reports); AND
Three (3) years pharmacist experience in infusion (sterile and non-sterile compounding) services.
Doctor of Pharmacy (PharmD) degree or Bachelor of Science (BS) degree from an American College of Pharmaceutical Education (ACPE) accredited school of pharmacy is required.
Must be a licensed by Texas State Board of Pharmacy (TSBP) and a current Basic Life Support (BLS) certification with course accredited by the American Heart Association (AHA).
Computer skills and data entry is essential. Ability to communicate in English (speaking, reading, and writing) is required. Must have good general health and stress coping ability.
Position requires moderate physical effort: prolonged standing/walking, occasional lifting/carrying (up to 25 lbs), reaching, bending, crouching, etc. JOB DUTIES
Demonstrates continuous performance improvement in targeted areas of responsibility in alignment with the overall annual performance improvement targets.
Meets or exceeds financial goals and objectives of the department.
Maintains and enforces organizational and departmental policies, procedures, objectives, performance improvement initiatives, environmental and infection control standards.
Assists the Director and Assistant Vice President of Pharmacy with meeting administrative goals and objectives. In the absence of the Director or when requested, represents the pharmacy department knowledgeably and professionally at all meetings, conferences, committees.
Manages the development of the clinical practice of the staff and department. Provides a learning environment which fosters the improvement, growth, and development of staff through teaching, mentoring, and coaching processes.
Assists the Director and Assistant Vice President of Pharmacy with implementation, monitoring and evaluation of the departmental strategic plan and standards of care.
Mentors staff in good decision-making skills, and problem identification and resolution processes. Promotes staff ownership of the work environment encouraging process improvement actions.
Takes charge when necessary and is looked to for direction in a crisis; focuses on priorities in peak workload periods. Makes the right decisions; uses good judgement; sought out by others for advice.
Maintains high visibility and availability through participation in departmental meetings and daily activities. Maintains effective communications with coordinators and technical staff providing leadership and support and assisting staff as necessary. Contributes ideas and identifies opportunities for process improvements to better deliver prompt and safe patient care.
Manages clinical activities, priorities, and problems, pharmacist staffing and workloads. Provides status report to pharmacy management effectively communicating issues, concerns, and suggestions as appropriate. Identifies opportunities for cost containment and promotes cost effective utilization of resources. Assists with budget preparation and daily financial activity specifically in relation to high cost drugs.
Actively involved in the interview, selection and hiring of qualified candidates. Evaluates employee performance. Completes annual appraisals in a timely manner and provides documentation of commendations or disciplinary actions.
Manages and develops clinical initiatives. Determines therapeutic alternatives when drug shortages are identified and communicates with medical staff leadership and key stakeholders.
Assists clinical staff pharmacists with therapeutic monitoring, patient assessments, interpretation of lab values, TPN assessments, pharmacokinetic calculations and other clinical duties.
Actively teaches pharmacists and pharmacy students in clinical practice. Actively enhances personal growth, development, and management skills by review of current literature, participating in continuing educational programs, in-services and meetings. Strives to improve patient satisfaction scores.
Develops People - Values diversity; coaches people; develops future talent; delegates; effectively deals with employee problems.
Leads Change - Takes initiative; shows adaptability, flexibility; thinks and plans strategically; articulates clear vision and goals; champions innovation.
Drives for Results - Manages business operations effectively; effective follow-though and follow-up; takes accountability; solves problems and implements solutions; integrates financial understanding into solutions; demonstrates technical proficiency.
Building Teams - Clarifies roles and responsibilities; includes all organization personnel into decision making process; develops win-win solutions; collaborates with colleagues and peers; builds coalitions and partnerships; manages conflict constructively.
Focuses on Customer - Acts with urgency to address service issues; assesses and anticipates customer needs; demands highest level of service from self and staff; recovers quickly from service breakdowns and improves processes; ensures staff technical training and proficiency.
Communicates - Encourages candid exchange of ideas; articulates views clearly and directly; expresses facts clearly in writing; listens attentively to others; communicates a compelling vision to staff; communicates quickly issues affecting staff.
Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
Displays friendliness, compassion, sensitivity, kindness and appropriate manners in interactions with patients, physicians and other ancillary healthcare staff
Displays open-mindedness and objectivity in relations with patients, physicians, and other ancillary healthcare staff
Promotes a spirit of unity which enables the group to work together to achieve a common goal
Takes initiative to perform job and/or assist co-workers, supporting the work of others in accomplishing the mission
Displays adaptability by adjusting to meet the needs
Receives suggestions in a positive manner for improvement and necessary changes in scheduling, procedures and assignments
Exhibits behaviors, which demonstrate competence, reliability, self-control, honesty, and appropriate overall appearance while rendering service
Ensures qualified clinicians are accountable to the organization
Performs other duties as assigned.
KNOWLEDGE, SKILLS and ABILITIES
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; Maintains confidentiality.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Inspires respect and trust.
Adaptability - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Monitors transition and evaluates results; Able to deal with frequent change, delays, or unexpected events.
Delegation - Delegates work assignments; Gives authority to work independently; Sets expectations and monitors delegated activities.
Makes her/himself available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services.; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals; Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Diversity - Demonstrates knowledge of EEOC publications; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Supports affirmative action and respects diversity; Builds a diverse workforce.
Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.
Strategic Thinking - Understands organization's strengths and weaknesses; Analyzes market and competition; Adapts strategy to changing conditions.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities. WORKING CONDITIONS
Work is performed in any UTSW Pharmacy or campus building. SECURITY
This position is security-sensitive and thereby subject to the provisions of Texas Education Code §51.215, which authorizes UTSW to obtain criminal history record information. SALARY Salary Negotiable
**Any qualifications to be considered as equivalents in lieu of stated minimum require prior approval of Vice President for Human Resources Administration or his/her designee.
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.