Front Desk Medical Receptionist

West Shore ENT - Seminole - Muskegon, MI

Full-timeEstimated: $23,000 - $34,000 a year

Busy specialty provider practice looking for full-time front desk receptionist for our Seminole location. Hourly plus benefits, some travel required.


  • Welcome patients and visitors with a friendly greeting, in person or on the telephone.
  • Register patients according to established protocols.
  • Assist patients in completing all necessary forms and documentation.
  • Obtain revenue by recording and updating financial information; recording and collecting patient copays and amounts due.
  • Maintain patient accounts by accurately obtaining, recording, and updating personal and financial information.
  • Answer, respond, and document phone calls, requests and questions from patients in a timely manner. Calls must be accurately managed or redirected as appropriate.
  • Fill in and perform other receptionist duties as dictated by office need.
  • The work includes significant interpersonal staff and public contact. Must have appropriate and professional conduct, excellent telephone and communication skills, and professional attire.
  • Must be able to multi-task, problem solve, and prioritize work.
  • Must have knowledge of computer systems and electronic health records.

Employee must have the ability to:

  • Deal with issues, such as client complaints and protected information, in a tactful and confidential manner.
  • Establish and maintain rapport with the public and staff.
  • Maintain composure and focus in stressful situations.
  • Communicate effectively in all situations.
  • Maintain professional appearance, conduct and appropriate attire.
  • Take initiative in solving problems.
  • Use respectful and sound judgment when approaching problems.
  • Set and maintain work priorities.
  • Write legibly and clearly; read, proofread and understand complex information.
  • Simultaneously perform multiple tasks that require stringent attention to detail; code and classify information according to guidelines and principles; sort information alphabetically and numerically; interpret computerized reports, tables, and charts.

Educational requirements needed to perform the duties of the job: Associate’s degree or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination or education and experience.

Job Type: Full-time


  • Receptionist: 1 year (Required)


  • High school or equivalent (Required)

This job will require you to pass a background check:

  • Yes