Professional Services Operations Analyst

Xactly Corporation - Denver, CO (30+ days ago)4.0


Job Title: Professional Services Operations Analyst

Function: Professional Services

Position Type: Regular

Position Level: Entry Level

Location: Denver

Professional Services Operations Analyst

Named among the best workplaces in the U.S. by Great Place to Work five times, honored on FORTUNE Magazine’s inaugural list of the 100 Best Workplaces for Millennials, and chosen as the “Market Leader in Incentive Compensation” by CRM magazine, Xactly is proud to be disrupting the incentive compensation market space. We’re building a culture of success and are looking for motivated professionals to join us!

As a Services Operations Analyst in Xactly's Denver office, you will be responsible for managing systems, financial operations, and internal business processes and reporting for our Professional Services team. We are seeking an analytical, detail oriented and motivated, team player who is passionate about seamless operations, data integrity and is excited to spread the Xactly love.

Not only do we offer strong growth opportunities for top performers, but we also have a top-notch culture, benefits (check them out below) and more. Our strong C.A.R.E. values - Customer Focus, Accountability, Respect & Excellence - guide our every move, allowing us to be a leader in the incentive compensation & performance management market. We set the example with excellent customer experience and deliver an award winning SaaS (Software-as-a-Service) product!

Read all about us at www.xactlycorp.com!

Responsibilities:
Act as the professional services system administrator for NetSuite/Oracle OpenAir
Manage data related to customer billing process monthly
Work closely with Finance to ensure all revenue is recognized accurately on a monthly basis
Support users with timesheets and general use of the OpenAir PSA application
Ensure that data presented via OpenAir reporting is consistent, high quality; weekly, monthly and quarterly reporting
Create ad hoc reports as needed
Perform data analysis
Liaise and partner with other departments (IT, Support, Product Management, Finance, Sales, etc) to drive change and automation of our OpenAir-centric processes
Understand the process and business practices of Xactly’s global PS organization

Required Skills:
BS/BA
1-2 years experience in Professional Services and Support roles highly preferred
Experience in professional services or management consulting operations preferred
Self-starter, able to manage a changing workload, accustomed to working with a remote team
Strong computer skills, including advanced OpenAir, Microsoft Excel a must; previous experience with Salesforce.com, DOMO preferred
Strong influencing and negotiation skills
Strong interpersonal and organizational skills
Excellent English, written and verbal communications skills

Benefits and Perks

Flexible Time Off (FTO) - (vacation, sick, volunteer = your choice!)
Corporate discounts
Generous insurance policies (pets included!)
Tuition reimbursement
Money for fitness programs
End of month surprises, contests, BBQs, parties & reward vacations
Kitchen stocked with daily tasty snacks and drinks
Free parking & commuter benefits
401k & employee match
About Xactly Corporation

Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We address a critical business need: To incentivize employees and align their behaviors with company goals. Our products allow organizations to make more strategic decisions, increase employee performance, improve margins, and mitigate risk. Our core values are key to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.