Consumer & Community Banking - Control Manager - Merchant Services - Vice President

JP Morgan Chase - Plano, TX3.9

Full-timeEstimated: $120,000 - $160,000 a year
Consumer & Community Banking offers an intriguing array of career opportunities within its well-established business units and support functions. Consumer & Community Banking’s unwavering commitment to attract, train, develop, and retain the best talent is on constant display within its highly-visible Oversight & Control organization. Oversight & Control’s primary focus is to ensure Consumer & Community Banking has a sustainable end-to-end control environment that identifies, escalates, addresses, and mitigates issues in a timely manner.

The Oversight & Control Team collaborates with business partners, including Compliance, Risk Management, Legal, and Audit, to decrease Consumer & Community Banking’s exposure to financial loss, compliance issues, and/or reputational risk. Due to Oversight & Control’s unique position within Consumer & Community Banking, Control associates are primed to explore career paths that expand across the firm.

Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

Control Management focuses on four areas:
1) Control design and expertise

2) Risks and controls identification/assessment

3) Control breaks and resolution

4) Control governance & reporting

Role Responsibilities:
Leadership support for the end-to-end execution of the Risk & Control Self-Assessment Program to reduce financial loss, regulatory exposure, and reputational risk
Influence business partners toward a proactive control culture using a risk-based approach that leverages proven evaluation strategies and sound change management protocols
Engage with business, operations management, legal, compliance, audit, regulators and technology control functions
Drive business practices, key priorities, strategic decisions, internal controls and consistent execution of Consumer & Community Banking standards
Display confident leadership and sound judgment to influence a strong risk management culture across business practices
Drive a consistent Risk & Control Self-Assessment Program while collaborating effectively with business partners, Compliance, Risk Management, Legal, Technology and Audit teams
Promote a sustainable and rigorous control environment that identifies, escalates, addresses, and mitigates risks in a timely manner
Perform ongoing analysis of program related data and develops ad-hoc reports as requested to support business-related programs and strategies
Provide ongoing feedback and training on the Risk & Control Self-Assessment Program and process to drive consistency across business units and support functions

Bachelor’s degree or equivalent experience required
7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate a Risk & Control Self-Assessment in conjunction with business partners
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Proficient ability to identify, remediate, report inconsistencies, redundancies and control deficiencies through management of the Risk & Control Self-Assessment Program
Exceptional critical thinking and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
Strong interpersonal skills, exceptional relationship building and influencing skills and ability to effectively partner with all levels of management across numerous teams to help drive the control agenda
Strong ability to articulate the control evaluation results in a meaningful and actionable manner
Flexible, adaptable to shifting priorities; able to work in a fast-paced, results driven environment
Estimated Travel: Approximately 20% - 30%