Performs highly complex (senior-level) consultative services and technical assistance work. Work involves planning, developing, and implementing a major agency program and providing consultative services and technical assistance to program staff, governmental agencies, community organizations, or the general public. May assign and/or supervise the work of others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.
Develops and implements effective techniques for evaluating agency programs.
Develops policy and procedure manuals.
Participates in program planning, development, and implementation.
Conducts and coordinates surveys, inspections, or reviews to determine compliance with certification requirements, laws, regulations, policies, and procedures.
Analyzes operations and reviews reports, recommendations, and justifications.
Oversees the completion of and monitors required performance reports, and recommends appropriate changes.
Provides consultative services and technical assistance to plan and implement effective programs and services.
Provides guidance to staff in the development and integration of new methods and procedures.
Works with program staff in determining trends and resolving technical problems.
Works with and speaks to community and professional groups to coordinate, improve, and stimulate interest in the program and to secure support for local programs.
Evaluates research findings relative to specific projects being developed.
Reviews and evaluates information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend improvements.
Assists in analyzing the applications and variations of programs to develop an action plan for improvement or initiate new programs.
May assign and/or supervise the work of others.
Performs related work as assigned
Essential Job Functions:
Directs, plans, implements and monitors assigned initiatives and programs to ensure effective and efficient program operation. • Reviews and approves child placement casework decisions, when requested by the client or others to ensure decisions are appropriate and consistent with policies and procedures • Selects, manages and develops staff through review of performance data, conferences, training and performance appraisal. • Plans, promotes and encourages the professional growth and development of management and service delivery personnel. • Works effectively with staff, community groups, other agencies, media and local government officials • Addresses and attempts to resolve client, community, and staff concerns and issues regarding individual cases and operating procedures. • Evaluates agency and community needs and develops resources to enhance program operations. • Reviews and provides consultation on complex, sensitive high profile cases and staff issues. • Performs other duties as assigned and required to maintain unit operations. • Promotes, monitors, and ensures that respect is demonstrated for cultural diversity. • Attends work regularly in accordance with agency leave policy.
Knowledge Skills Abilities:
Registration or Licensure Requirements:
- Knowledge of program planning and implementation. * Knowledge of agency policies, procedures and regulations specific but not limited to CPS FBSS and Investigations. * Skill in establishing and maintaining effective working relationships. * Skill in effective verbal and written communication. * Ability to gather, assemble, correlate, and analyze facts. * Ability to prepare clear and concise reports. * Ability to develop and analyze special projects. * Ability to supervise the work of others. * Ability to travel locally and within the region.
- Ability to perform other additional job duties as directed and assigned
CPS Supervisor's Certification; Applicants for positions which require, as part of the essential functions of the job, driving a motor vehicle, must have a reliable motor vehicle, and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record and license
Initial Selection Criteria:
Minimum qualifications section will include education and experience. • Graduation from an accredited four-year college or university. • 5 years full time child placing experience as a worker or above in a private or state agency. Acceptable Substitutions: • 3 years full-time experience as a Texas Department of Protective and Regulatory Services Supervisor or above in any of the Texas Department of Protective and Regulatory Services programs - Adult Protective Services, Child Protective Services, Statewide Intake or Child Care Licensing Programs may be substituted for the required child-placing experience as a worker or above in a private or state agency.
Note: There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information, see the Texas State Auditor's Military Crosswalk here.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.