HEAT Health Navigator, Office of Executive Deputy Commissioner/Mental Hygiene

New York City DEPT OF HEALTH/MENTAL HYGIENE - Manhattan, NY4.0

Full-time$50,000 - $78,000 a year
New York City Department of Health and Mental Hygiene, Division of Mental Hygiene seeks sixteen (16) fulltime HEAT Health Navigators for the Co-Response Unit, a transformative collaboration between DOHMH and the New York City Police Department (NYPD) at the intersection of health and public safety.

Program Background:
Co-Response employs law enforcement, clinical and non-clinical professionals to engage and support individuals with mental health issues, substance use, co-occurring disorders and health issues who can benefit from short-term engagement, support and linkage to services in the promotion of better health and criminal justice outcomes.

The ideal candidate will be:
  • Passionate about social justice & health equity
  • Committed to building a diverse and inclusive culture with law enforcement, city agencies and other social service partners
HEAT Health Navigator(s) have the primary responsibility of working on Health Engagement and Assessment Teams (HEAT) engaging and supporting people in the community referred by the NYPD, FDNY, Parks Department, etc. with issues/needs better served by a health service approach rather than public safety response.

HEAT teams are operational 16 hours a day, 7 days a week – including holidays. HEAT Health Navigator **will be assigned one of 2 shifts (7AM-3PM, 3PM-11PM, or some variation) providing coverage to other shifts as need. The Wellness Advocate will:

  • Utilize lived experience with homelessness, mental health, substance use and/or criminal justice system to enhance client engagement and support.
  • Significant community-level work with CBO’s, local business, community members and other assets to inform and improve interventions.
  • In conjunction with a partner HEAT Coordinator, CHS will assist in client needs assessment, and will provide short term case management services.
  • Work in tandem with the HEAT Coordinator to assist clients in reaching their health-related goals.
  • Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with DOHMH and program guidelines.
  • Attend program-related community, coalition and committee meetings.
  • Prepare reports as needed.
  • Participate in all program-related and supervisory meetings.
  • Other responsibilities as assigned by management.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Preferred Skills

1) Must have a valid driver’s license: This position requires the use of DOHMH vehicle, as needed, to conduct program duties and responsibilities.

  • 2 years of experience providing support & services to vulnerable populations, particularly the homeless and people with health, mental health, and substance abuse issues
  • Maintain appropriate professional and client level relationships
  • Proficient in the use of computers and software including Microsoft suite
  • Creative problem-solver who enjoys working on a fast-paced team, is highly motivated and able to coordinate multiple priorities
  • Understanding of the intersection of NYC’s criminal justice and behavioral health systems.
Additional Information

Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:
  • A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.
  • Proof of Education according to the education requirements of the civil service title.
  • Current Resume
  • Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)
Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.

If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.


The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DOHMH qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.

Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:

To Apply
Apply online with a cover letter to https://a127-jobs.nyc.gov/. In the Job ID search bar, enter: job ID number # 347034.

We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.

The NYC Health Department is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply.

All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law.
Residency Requirement
02/New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.