Full Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
As a Product Owner (Digital Consultant 5) on the Digital Interaction Data team, you will provide leadership and expertise for digital products, initiatives or a functional area within the Digital environment. You will lead development and execution of complex digital business plans, programs and initiatives which have significant, Enterprise-wide impact. These initiatives may focus on customer experience, customer interaction data platforms and analytics/research or product management. The candidate in this role works independently on most initiatives and may provide direction to junior staff or cross-functional teams. In addition, this role will partner with Line of Business and Digital environment business process owners, Virtual Channels Controls resources, and subject matter experts to ensure process steps and activities are well documented, process risks and their associated controls are known and understood, and control strengthening actions are implemented. This role will assess process activities and recommend opportunities to automate and identify new processes and launch into the Business Process Management work stream.
Primary responsibilities for this role may include, but are not limited to:
Lead one or more highly visible initiatives that makes customer interaction data available in real-time, to improve the experience of digital at the center of customer interactions, advancing customer self-service, personalization and to anticipate or remediate customer friction in any channel, in the moment
Provide consulting, facilitation, and support to the managers and process owners to support business objectives, driving opportunities to leverage real-time data sharing strategies
Lead an Agile scrum team including development and prioritization of a roadmap and KPIs that progresses our interaction data framework
Analyze the effectiveness of processes, inputs, activities, and time lines related to strategic planning and performance management and drive for improvements
Ensure Data Strategies and Capabilities are making progress on all self-directed proactive and formalized Business Process Management and Self Assurance Activities
Lead efforts to ensure accurate and robust weekly and monthly updates are submitted on time and communicated to Stakeholders
Coordinate and collaborate with Virtual Channels Control Team, Independent Risk Management, and WFVC BPM/SAA teams to ensure risk and control, business process management, and self-assurance activities are known and understood and whose commitments are achieved
Relationship management of core project teams including Technology, Vendors, Product Management, Reporting and Analytics, Customer Service, Risk & Compliance, and other cross-channel LOB partners
Location: This role will work from San Francisco, CA. During COVID teams are working remotely. Post COVID, you will be expected to report to the office 4 days a week.
10+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
Other Desired Qualifications
Strong strategic and tactical product management experience that includes designing, developing and implementing enterprise level digital strategies and solutions
Excellent verbal, written, and interpersonal communication skills
Knowledge and understanding of Agile software development
Knowledge and understanding of data sharing platforms and concepts
Experience creating complex platforms that enables capabilities that support different LOB’s (e.g.; Marketing, Sales, Digital interaction Data)
Ability to consult, build, and maintain solid working relationships in and outside of immediate department
Experience building partnerships and consulting effectively with leadership
Strong analytical skills with ability to turn findings into executable plans
Leadership skills including the ability to influence effectively in a matrix environment
Ability to manage large complex, cross functional projects or initiatives, from initiation through implementation
Ability to prepare and lead management level presentations
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
CA-SF-Financial District: 550 California St - San Francisco, CA