- Communication Skills
- Microsoft Word
- Microsoft Office
Service Scheduling – Receive incoming calls for service and installation of prime equipment, and schedule all shop and field service jobs in VisiTour. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers and technicians. Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process. Manage and control work in progress. Report problems that service technicians are having to the Service Manager.
Service Administration – Secure purchase orders for service work, and verify terms and conditions with customers. Maintain (edit as needed) scheduled service orders in VisiTour (including both manual orders and service contracts). Track and file relevant paperwork. Order, track, follow up and expedite parts as needed. Complete administrative requirements for element return function.
Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
Perform other duties as assigned.
What we expect of you?
Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel.
What you can expect from us?
Customer Orientation, Self Management, & Communication
Passionate people create exceptional things
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.
We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.