Director - Information Technology Management

Washington Metropolitan Area Transit Authority - Washington, DC3.8

Full-timeEstimated: $100,000 - $150,000 a year
Department Marketing Statement

Looking for a new IT job? Think Metro!

Joining the Washington Metropolitan Area Transit Authority and the WMATA IT Department means joining a team dedicated to using technology to benefit our employees and our ridership. WMATA’s Department of Information Technology’s mission captures our impact: “Deliver reliable, accurate, timely, innovative, and secure Information Technology services that propel WMATA to better serve customers”

Thrive in an environment that promotes innovation, teamwork and shared success. Build on a foundation of mutual respect and excellence. If you exemplify our values and want to be part of a Department that is committed to and passionate about providing value for the customers we serve, this is the role for you.

The Washington Metropolitan Area Transit Authority is recruiting for a Director of Information Technology Management to lead a newly created Office in WMATA’s Department of Information Technology.

Reporting to the CIO, this challenging opportunity will drive key components of WMATA ITincluding the Project Management Office, Quality Assurance, Business Process Reengineering, IT Helpdesk, and IT training services for WMATA. Additionally, this position will have oversite of WMATA’s ISO9001:2015 ongoing efforts; also interfacing with internal oversight, the Office of Inspector General, and external auditors, on behalf of WMATA IT.

Information Technology is a key part of WMATA operations that include MetroRail, MetroBus, MetroAccess, and MTPD. With a staff of 500+ employees and contractors, we deliver services across the OSI stack; build, manage and deploy business and transit systems supporting over 1 million customer trips a day, 14,000+ employees across the DMV area, covering over 1,500 square miles; and are pursuing such initiatives as varying from customer Wi-Fi to ERP updates to mobile applications.

We are looking for an individual with experience in a diverse IT environment spanning on premise and cloud-based systems running 24x7 mission critical applications. The ideal candidate will be a thought partner with the Chief Information Officer to develop the strategic vision for the Information Technology Management office and ensures effective integration and compliance within all business units. This individual will serve as an advisor and subject matter expert to expand and enhance the strategic role that Information Technology Management provides the organization, working closely with peers to further the vision for the future of Metro.

Minimum Qualifications


Bachelor’s degree in Business Administration, Information Systems and Computer Science, Engineering or a related field
In lieu of a Bachelor’s degree, a High School diploma or GED and a minimum of four (4) years’ experience in Information Technology, data processing management and technical experience in a large organization. Must include experience in the development of major IT policies and management responsibilities. Experience must reflect diversified executive level management responsibilities over middle management technical professionals (above first-line management)

Twelve (12) years of experience in information systems and diversified executive level information systems, data processing management and technical experience in a large organization. Must include experience in the development of major IT policies and related management responsibilities. Experience must reflect diversified executive level management responsibilities over middle management technical professionals (above first-line management)


Master in Business Administration (MBA), Masters in Information Systems, Computer and Information Science or Information Technology Management
Project Management Professional Certification (PMP)

Medical Group:
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary:
The Director, Information Technology Management is a senior Office of Information Technology management position responsible for providing direction and guidance to Washington Metropolitan Area Transit Authority (WMATA)’s Information Technology Management Office. The incumbent ensures adherence to policies through close collaboration with Metro Senior Management team, IT leadership and the CIO. In this role, the incumbent is responsible for the strategic leadership, innovation, policy development and implementation of practices necessary to identify, evaluate, mitigate, and monitor IT's project management, customer support and the integration of IT strategy as part of project and program delivery. This individual establishes and maintains standards for project monitoring, quality assurance, Business Process Reengineering (BPR), Tier One IT customer support and IT training services for the Authority. The incumbent exercises independent judgement in planning, designing, and executing programs, projects, studies and other work. The incumbent further interprets the intent of existing guidelines, policies and standards to identify areas of interest that need further development or study, make authoritative technical decisions and in evaluate the significance and impact of new developments in the Information Technology.

The Director, Information Technology Management has full authority for the deployment of information resources within the contexts of projects under ITM management oversight (such as Information Resource Management (IRM) planning, policy, standards, data processing services, and telecommunications services); such direction could result in effects on an Authority-wide scale. This incumbent has direct responsibly and leadership for WMATA IT's ISO9000: 2015 certification effort, quality management activities and interfaces with WMATA's Quality Assurance, Internal Compliance and Oversight (QICO) Division, WMATA's Officer of the Inspector General and key outside auditors including Payment Card Industry - Data Security Standards (PCI-DSS), Federal Transit Authority (FTA) and financial auditors.

Essential Functions:
Establishes directs and maintains the IT Project Management Office and the team that plans, organizes, analyzes, evaluates, and controls projects through application of project management principles, practices, and techniques. Directs and coordinates the technical and business activities of the Project Management Office (PMO) and provides direction and guidance to the PMO staff with regard to the development and implementation of PMO policies, methodologies and project reporting requirements. Oversees and defines Project Management processes across the Information Technology Organization.
Ensures that project managers develop plans and schedules, estimate resource requirements, define milestones and deliverables, monitor activities, and evaluate and report on accomplishments. Mentors and advises staff on ways to identify and develop alternative solutions to unique project business problems, oversees the integration the work of others as a team or project; and predicts future environments or the impact on future processing.
Leads presentations, develops financial reports, advises and approves proposals for new initiatives, and provides effective project management advice and oversight to project managers.
Establishes and maintains communications regarding project execution with Senior Management, the Steering Committee and the Executive Sponsor. Acts as part of the escalation path for project issues that cannot be resolved within the project or PMO. Keeps the CIO or her/his designee informed of project resource requirements.
Promotes quality achievement, and performance improvement, throughout the WMATA IT organization. Develops, implements, communicates and maintains a quality plan to bring the WMATA IT Quality Systems and Policies into compliance with WMATA project standards (e.g., Project Book of Knowledge PMBoK, ISO, etc.). Directs the team that manages and maintains the WMATA IT quality inspection and software release programs. Establishes quality standards, metrics and clearly defined quality methods for staff to apply. Monitors quality performance by the gathering relevant data and producing statistical reports. Formulates and manages the development and implementation of goals, objectives, policies, procedures and systems pertaining to the QA/QC plan. Sets compliance objectives and ensures that targets are achieved. Assesses the WMATA IT services, project specifications and deliverables, and compares with customer requirements.
Provides executive leadership in the management of a customer support call center using innovative best practices, Tier 1, support teams, technology, and performance management. Provides technical leadership and fiscal control of the IT Customer Service Call Center for the Authority. Ensures that appropriate handoffs and escalations to peer offices within the department, ensures that department wide customer services goals are being met, tracked and reported to as appropriate. Ensures that Tier 2 and Tier 3 support functions integrate fully with Tier 1 while providing seamless support to internal and external IT customers.
Keeps abreast of current practices and trends in information technology, transportation management and bus and rail automated systems. Establishes a positive working relationship with IT staff and Authority leadership. Guides IT technology solutions and business processes. Assists IT project managers and user community with technology management improvement, especially in relation to PeopleSoft, MRO Maximo, Trapeze, KRONOS and other Authority-wide applications. Assists IT in the identification of opportunities for revenue generation, technical resource consolidation, technology efficiencies, and leveraging existing technology and resources.
The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria:
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
Personal Interview
Skills Assessments
Verification of education and experience
Criminal Background Check
Credit history report for positions with fiduciary responsibilities
Successful completion of a medical examination including a drug and alcohol screening
Review of a current Motor Vehicle Report

Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job Descriptions are available upon confirmation of an interview.