Transportation Controller Trainee

City & County of San Francisco - San Francisco, CA (30+ days ago)4.3


The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.
The purpose of this announcement is to fill a vacant position(s) in this classification.

Announcement has been extended to accept additional applications.

Transportation connects us all. That’s why every single day we are working hard to build a safer, more reliable transportation system for our city. We strive to ensure that our community, and the nearly 25 million visitors that our city receives each year, have access to safe and reliable transportation options.
The Transportation Controller Trainee is part of the Transportation Controller Trainee Program that develops professional competency as a journey level Transportation Controller while working under the guidance and supervision of SFMTA Transportation Management Center (TMC) and Training staff. Work is performed under close supervision and is evaluated on the basis of progress in a structured working experience training program. Incumbents work with increased independence as professional competence is demonstrated.
Demonstrated professional competence and successful completion of the structured training program leads to promotion to the 9153 Transportation Controller position. The salary range for the 9153 Transportation Controller position is $102,934 - $125,112.

An organized thinker who thrives in working in a fast-paced environment with competing priorities.
A proactive go-getter who anticipates the needs of the Transit Division and has solutions on hand for any situation that may arise.
Experienced within a central control environment responsible for the movement of Rail Vehicles or buses for a large local, state, or federal transportation or defense agency.
Analytical and understands the applications of road and service maps, video images, graphical text data, icons, and transportation modes and symbols in written/digital format.

Participate in a structured on-the-job training program including, but not limited to the following:

Monitoring bus, trolley, surface rail, and subway transit system operations using system devices and equipment to assess information on operations activities and external conditions affection operations.
Operating automated equipment systems in real time on computer workstations using complex software systems displayed on multiple monitors/systems.
Monitoring and responding to multiple information feeds using Computer Aided Dispatch/Automated Vehicle Location (CAD/AVL), traffic signal control for bus rapid transit, control street level closed circuit TV cameras.
Analyzing and interpreting visual and graphical information from the Transportation Management Center (TMC) display wall, road and service maps, video image displays, graphical text data, icons, and transportation modes and symbols in written/digital formats.
Assessing and addressing in-service vehicle operation problems.
Posting messages to public information systems.
Coordinating transportation control with SFGo’s traffic management systems.
Operating the digital radio system.
Attend classroom-style training related to transportation control functions including, but not limited to, the following:

Transportation control standard operating procedures and control room coordination protocols.
Critical thinking and decision-making.
Oral and written communication skills.
Perform related duties and responsibilities as assigned.

You will ensure that the city’s transit systems are operating smoothly for the general public.
You will be challenged daily.
You will work with people who are passionate about their work and recognized experts in their fields.
You will be working for an iconic agency, a leader in public transit.

You will have many stakeholder groups to consider, sometimes with competing interests and agendas, and you must manage and meet expectations.
You will be expected to exercise sound judgment that may require confidentiality, tact, and diplomacy.
You will need to effectively manage multiple complex software systems that require you to be current in your understanding of transportation control standard operating procedures and applications.

Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity.
Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
Teamwork: Collaborating with others to achieve shared goals.
Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards.
Organizational Systems Thinking: Comprehending the organization as a system of integrated and interdependent functions.
Using Technology: Working with electronic hardware and software applications.
Listening: Full comprehending spoken communication.

This is a Permanent Exempt appointment that is part of a training program and is trainees are expected to progress to the journey level in 1-2 years. - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

1. Four (4) years of experience equivalent to that of a Transit Supervisor with the San Francisco Municipal Railway


2. Two (2) years of experience working in a central control environment responsible for the movement of Light Rail Vehicles or buses for a large local, state, or federal transportation or defense agency.

Substitution: applicants may substitute up to 1/2 (one half) of the required work experience on a year-for-year basis with the completion of college coursework at an accredited college or university. 30 semester units/45 quarter units will be considered equivalent to one (1) year of work experience.

Experience working in a central control environment for a large public transit agency.
Experience operating 2-way radio communication systems.
Experience with CAD/AVL/GPS (e.g. NextBus or OrbCAD) software.
Experience with computer mapping software/applications.
Experience writing transit incident reports.
Customer service experience.
Experience entering data and/or information into various computer systems.