Customer Service Representative/Call Center

JEDirect Corp. - Palatine, IL (30+ days ago)


Multi-tasking may be a challenge for some, but if it's your kind of challenge, this role may be perfect for you. As a Sales Representative/Customer Service, you'll be a problem-solver, salesperson, device technician, billing expert and more all while being positive and professional. And you'll also be a hero when you solve our customer's challenges.

  • Actively listen to each customer with patience and courtesy.
  • Use your troubleshooting and problem-solving skills to come up with solutions.
  • Use your great communication skills to resolve customer's device, billing and service concerns.
  • Excite customers about how new solutions can positively impact their lives.
  • Good at holding good conversations with customers and encourage them to give us feedback.
  • Build customer relationships-earn their loyalty and trust by being polite and helpful.

Required Qualifications:

  • High School degree or equivalent and 2 years+ customer service experience, preferably in a call center environment.
  • Call Center experience, Call management software experience.
  • Data entry experience. Typing with acceptable speed and accuracy (45 w.p.m.)/keyboard skills.
  • Experience working in Microsoft Office, specifically Excel, Outlook, and Word.
  • Skills in marketing.
  • Good at communication in Spanish is a plus. (Writing and speaking)

Typical work hours for this role are Monday – Friday, 8:30 - 5:30 with 1-hour break.

Bonus available based on performance.

About the Company:

JEDirect Inc, based in IL, US and founded in 2012, committed to providing high-quality products of electronics and PC accessories by using latest technologies. JEDirect is proud to be among the Top 5 sellers for similar products at Amazon Global Market and other multi-channel marketplaces.

Job Type: Full-time

Salary: $11.00 to $15.00 /hour

Bonus based on performance.

Job Type: Full-time

Experience:

  • customer service: 2 years (Required)

Education:

  • High school (Required)

Language:

  • Spanish (Required)