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Shift: Tuesday-Saturday from 1600-0030.
Provide continuous coverage to the User Support Center (USC) during scheduled shift and remain on shift until relief coverage is available.
Provide on-call and recall support as-required to sustain 24/7/365 operations.
Provide ‘Mission Essential’ support availability, including physical coverage during inclement weather, holidays, and government closure.
Provide support of Primary, Secondary, and COOP locations within a 150 mile National Capital Region (NCR) area, including overnight lodging.
Ability to lift 25 pounds to a height of 3-4 feet and position self to maintain systems and equipment within the IT environment, including under desks and in enclosed spaces.
Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the IT environment.
Complete and document trouble tickets using applicable software, and policy and procedures within established SLA time windows.
Install, update, test, maintain, and provide corrective maintenance/troubleshooting for Operating Systems, templates, applications, and physical IT equipment.
Monitor all identified systems and services utilizing approved tools.
Administer, issue, and maintain user accounts, distribution/security groups, and passwords.
Provide BlackBerry mobile support (e.g .Password reset, activation, and troubleshooting etc.).
Provide VTC and VOIP endpoint support.
Provide installation, maintenance, queue management, and configuration support of direct connect and network based single purpose and multifunction printers.
Conduct fault isolation and resolution of network problems, whether cable, workstation, peripherals, or other hardware.
Perform basic maintenance and minor repairs on hardware and peripherals.
Provide data transfers between classified and unclassified networks according to prescribed policy and procedures.
Track, maintain, and distribute a stock of consumables and equipment cleaning supplies for IT equipment as identified by On-Site Manager or Lead (e.g. toners, ink, CD-Rs, DVDs, etc.)
Ensure technical safeguards are maintained to provide controlled user access, integrity of electronic mail, applications and user data.
Document procedures and processes used to research, assess, troubleshoot, test, and resolve support incidents.
Assist with maintenance of servers and network services.
Assist and coordinate with all support tiers as necessary to support project/task execution or with any escalated user requests or incidents.
Associates Degree in Information Technology, Computer Science, or equivalent degree, or 4 additional years equivalent substitution experience
Hands-on technical experience (02 years)
Microsoft Windows 10 (02 years)
Microsoft Office 2013 and newer (02 years)
Excellent customer service skills
Excellent communication skills
Excellent documentation skills
Strong organizational and collaborative skills
Strong teamwork and engagement as a project team member.
Ability to assimilate information rapidly, motivated to self-study new requirements
Maintain current industry knowledge of relevant concepts; practices and procedures.
Able to multi-task and prioritize
Able to work under time constraints
Adapt to changes in requirements and new projects
Maintain and upgrade certifications
Strong written and verbal English language skills.
Experience in several of the essential and primary functions above.
Blackberry Server Administration (01 year)
Video Teleconferencing, VTC (01 year)
Voice Over IP, VOIP (01 year)
Microsoft Windows Server 2008 R2 and newer (02 years)
IAVM Compliance (02 years)
BMC Remedy (02 years)
Clearance: Must have a minimum of an Interim Top Secret clearance on hire and confirmed within JPAS. Continued employment is contingent on receiving a fully adjudicated Top Secret clearance. Interim TS’s will be considered on a case by case basis.
DoD 8570 IAT II compliant cert, e.g. current CompTIA Security+ CE certification
Computing environment certification; e.g. MCSA; MCSE; A-SCCM; etc.
If you start only with a Security+ ce, continued employment will be contingent on receiving the additional Windows certification within 6 months after your start date.
Work Location: Pentagon, Washington, DC
Shift: Tuesday-Saturday from 1600-0030.
No telework allowed
Travel: Occasional travel may be required (< 10%) within 150 mile radius of National Capital Region (NCR) as needed.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.