What you’ll be doing...
Your primary responsibility is to ensure GNOSC (Government Network Operations and Security Center) customers receive professional service and prompt response to their needs. You will support the 24x7 Public Sector Managed Security Services customers – this means initiating and working Incident Management tickets, responding to trouble calls/emails from customers, establishing secure portal access through secure certs and various two-factor authentication methods (RSA token, etc.), and security surveillance/analytics as assigned by the shift lead. The position is full time – eight hours per day supporting the Day Shift (7 a.m. - 3 p.m.) working all hours from Security Operations Center in Ashburn, Virginia.
Security Incident Handling: conduct analytics investigation to determine if there is a real security incident or a false positive, notify customers, and messaging the potential steps they need to take to remediate issues. Use SIEM dashboards, customer portals, Anomali ThreatStream, and Remedy ticketing to perform tasks. You are often the first to see an issue, or the issue may have been escalated from another team/management. Typical managed customer / Verizon-provided equipment covers major vendors such as Cisco, Juniper, CheckPoint, F5, IronPort, FireEye, BlueCoat, etc.
Change Management: involves processing change requests relating to security devices such as firewalls, IDS, web filtering, DLP, and RSA SecurID servers.
Communication: answer in-coming calls in a timely, professional manner; provide status to the customers on the progress of their incidents within the prescribed amount of time per the SLA.
Monitor: use various surveillance systems responsible for reporting the health of the devices for GNOSC customer equipment, and act upon faults when necessary. Update tickets for incidents, changes, etc., when customers provide feedback in the portal.
Interact: directly with other Verizon network and security engineers/operations groups, vendor/partners, and customer teams.
What we’re looking for...
You'll need to have:
Bachelor’s degree or one or more years of work experience in a security or technical operations environment responding to service requests and resolving technical problems
One or more years of experience configuring and troubleshooting security devices, OR experience on a service desk team handling incident management/triage tickets through such standard tools as Remedy or other systems.
Qualify for a government security clearance at the Public Trust level.
Even better if you have:
Experience as a security analyst investigating network security threats.
Experience with packet capture/payload analysis, incident handling from a dashboard/ticketing system. Additional security vendor technology experience.
Experience in a Security Operations Center.
An active clearance at the public trust level.
SANS or other Security industry certifications such as GCIA, GCIH, GREM, or GPEN ITIL Foundations training / certification.
Experience with SIEM platforms, such as Security Analytics, Splunk, or ArcSight, Firewalls, Intrusion Detection/Prevention Systems, Proxies, Web Applications, and/or Penetration Testing.
Strong network, TCP/IP and endpoint skills.
Strong understanding of IPv4.
Linux and scripting experience.
Experience with ArcSight, Splunk, Kibana Elasticsearch, Cisco ASA, JunOS, Fortinet, Sourcefire, Checkpoint, Tripwire, Palo Alto, Bluecoat Proxy.
Knowledge of ITIL and/or previous work in an ISO operating environment.
Understanding of databases and windows processes.
Understanding of attack vectors and how systems are compromised.
Capability to effectively multi-task, prioritizes work, and handles competing interests.
Experience performing QA functions.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.