Phone Triage Medical Assistant-Work From Home

Dupage Medical Group - Lisle, IL (30+ days ago)3.1

***Must train in Lisle for up to 6 months and meet performance goals before working from home. Full Time Monday-Friday 8:30am-5pm; 1 Saturday per month 8am-12:15pm

Under the direction of Site Physician(s) and Practice Manager/Supervisor, serves as a primary assistant to Triage nurses and site physicians/providers. May also be directed by employees in a charge or lead role. Practices high quality medical care in performing a variety of patient care activities such as patient telephone calls, patient documentation, and various duties as directed. Work requires the application of a variety of procedures, policies, and/or precedents relating to both the standards and procedures of the Medical Assistant profession and those established by DuPage Medical Group. Responds to appropriate inquiries, prioritizing responses and routing urgent situations to a physician, PA or NP (hereafter Provider). Maintains accurate and appropriate documentation and follows patient privacy in accordance with HIPAA and DMG policies and procedures. Performs to the level of a Medical Assistant or Certified medical Assistant.

Phone Response: Responds to and prioritizes incoming patient messages and normal test results. Schedules appointments as needed. May schedule tests and procedures. Responds to patient questions and appropriately provides guidance within the scope of license.
Patient Documentation: Maintains accurate and detailed patient records and pertinent information;. Enters all pertinent communications with the patient into the Medical Record and routes appropriately for review.
Resource: Performs a variety of tasks to facilitate patient care. Aware of coding and reimbursement issues. Available to other office clinical and non-clinical staff to answer questions and provide assistance as appropriate. Assists in orienting and training new staff. Assists nurse with pharmacy callbacks after demonstrating an understanding of medications. Performs patient callbacks as instructed by Provider or Nurse. Obtains Prior Authorization paperwork and begins process. Assist the nurse with My Chart Messages. Under the direction of the nurse, writes and sends patient normal test result letters. Seeks opportunities to improve or enhance skills.
Other duties as assigned: Converts prescription faxes into telephone encounters and routes appropriately. Checks voicemail messages. Separates and distributes printed documents. Sends outgoing faxes. Processes mail. Answers telephones and takes appropriate messages. May perform patient registration and scheduling. Confirms appointments and insurance coverage. As a member of a health care team, functions in the role of patient advocate. Additional duties as assigned.

Interpersonal Skills: Conveys a warm, caring, and approachable demeanor. Displays unconditional respect toward others. Able to sense others feelings and perspectives.
Service Orientation: Ability to anticipate, recognize, and meet the needs of patients and their families.
Oral Communication: Listens openly and clearly conveys messages and information.
Written Communication and Comprehension: Writes clearly using appropriate grammar, symbols, and medical terminology. Able to decipher and comprehend documentation of others.
Team Work: Works effectively with others to accomplish objectives and goals. Offers assistance to others in need.
Multi-tasking: Able to properly perform multiple duties at once.
Resilience: Effectively manages stress in a fast-paced setting.
Leadership: Appropriately optimistic and inspiring. Influencing others to act on their own behalf or for the broader good of the group.
Age and Cultural Specific Care: Able to adjust treatment, instruction, and education to meet the patient's age and cultural background.

Medical Assistants: High school diploma or GED and completion of accredited Medical or Nursing Assistant Program or equivalent experience. One year training in medical office/recent ambulatory care experience preferred.
Certified Medical Assistants: High school diploma or GED and completion of American Association of Medical Assistants (AAMA) or Registered Medical Assistant (RMA) accredited program. Current and active certification through the AAMA or AMT (governing body of the RMA).
Knowledge of OSHA and HIPAA

Preferred one year experience in a medical setting such as a physician office, hospital, or long-term nursing facility.