Full Job Description
Who we are
Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.
As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 71,100 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.
But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.
At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.
Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.
How we lead
At 7-Eleven we are guided by our Leadership Principles.
Be Customer Obsessed
Be Courageous with Your Point of View
Challenge the Status Quo
Act Like an Entrepreneur
Have an “It Can Be Done” Attitude
Do the Right Thing
Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.
About This Opportunity
The Area Leader is responsible for directly driving sales and profits for a multi-unit area of store locations. Oversees and ensures that the overall condition of all stores comply with company standards including but not limited to cleanliness, food services, store and food sanitation, customer service and merchandising – thereby maximizing store profitability, expense control, inventory levels and shortage control – assures every experience is fast, friendly and delicious. The Area Leader fosters a coaching environment where team members want to excel and are recognized for their achievements.
Drives sales and profits for a large scope of high volume, complex locations
Coaches/develops General Managers on establishing plans to help them achieve goals
Conducts regular store visits in accordance with Playbook to ensure compliance with all company policies and procedures
Ensures that all labor management tools are effectively implemented and that labor targets are achieved. Ensures that allocated store staffing hours are properly scheduled to provide the best level of customer service
Conducts, attends, and actively participates in monthly regional meetings as per the Playbook
Engages with merchandising team to suggest ways to increase sales, expand markets, and promote business
Plans and implements marketing campaigns and sales promotions, and oversees merchandise displays to meet all operational excellence goals
Monitors all store activities to ensure that customers receive exceptional customer service
Builds strong, sales focused teams through recruiting, hiring, training and coaching to develop top performing team members
Coaches and supervises team members in all store responsibilities
Coaches and assists team members on how to handle difficult and complicated situations, including employee disciplinary action
Ensures all human resources policies and procedures are timely and accurately administered, including performance reviews, compensation transactions, new-hires, terminations, leaves, employee relations, safety and legal compliance matters
Encourages and champions multi-unit store locations in providing friendly customer service in greeting and assisting customers, and responding to customer inquiries and concerns
Serves customers by maintaining our philosophy, supported by a value proposition that every experience will be fast, friendly and delicious
Maintains 100% in-stock operational excellence on top selling items
Ensures store operations are current on product offerings and promotions
Follows company dress code standards as applicable to Area Leaders
Performs any other duties as needed for effective and efficient operations of assigned store locations
Ensures work attendance in compliance with Company expectations.
Education and Experience
High school diploma or GED required, bachelor’s degree preferred. 3 – 5 years of management experience required. Must be authorized to work in the United States.
Knowledge and Skills
Strong proficiency in Microsoft Office (Word, Excel, PowerPoint). Ability to read, review, and interpret financial statements and other reports and documents to affect change. Demonstrated skills in leadership and customer service. Demonstrated ability to develop and promote team members. Excellent oral and written communication and interpersonal skills are required. Proficient accounting skills. Ability to exercise sound judgment and work with minimum supervision. Knowledge of PDI/Verifone/Topaz preferred.
While performing the duties of this job the employee is regularly required to stand, sit and walk. The employee is occasionally required to climb or balance on a ladder and/or stool, kneel or crouch. The employee must occasionally lift or carry up to 50 pounds; push or pull up to 128 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Essential functions are job duties that an employee must be able to perform with or without reasonable accommodation. All of the responsibilities listed above are considered essential job functions to this position.
What’s In It For You?
7-Eleven is committed to creating an environment that encourages and rewards excellence, providing a range of benefits that includes:
Competitive salary and bonus incentives
Medical, dental, vision and life insurance benefits
Profit Sharing/401(k) Plan
Short-term and long-term disability benefits
Professional growth opportunities
7-Eleven is an Equal Opportunity Employer
This job description is subject to change at any time.