Guest Services Representative - Jersey Gardens

Simon Property Group - Elizabeth, NJ (30+ days ago)3.6


PRIMARY PURPOSE:
This position is responsible for serving as a sales agent for the owner and an information / customer service source, providing miscellaneous service, as herein defined, to customers and tenants. This position is the front line position and Simon’s interaction with its customers; consequently, strong sales and customer service skills are essential.

PRINCIPAL RESPONSIBILITIES:
The successful candidate’s responsibilities will include, but not be limited to:

Serves as “Seller” function of the Simon Property Group Giftcard program, Simon Kidgits Club program, Ticketmaster, other payment products, and / or other mall programs

Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Giftcards, Simon Kidgits Club, Ticketmaster, and Simon Youth Foundation

Responsible for representing Simon to customers by providing high quality, efficient, and friendly service

Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant

Ability to respond to customer inquiries and advise on the appropriate resolution.

Trains new Guest Services Representatives on policies and procedures of the Simon Property Group in addition to activities, promotions, and services provided at Simon Guest Services

Manages staffing and schedules for Simon Guest Services

Knowledgeable about all aspects of SBV corporate and partner programs in order to ensure products and programs are sold to customers with flawless execution.

Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program, Simon Kidgits Club, and Ticketmaster.

Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations); in addition to administering research questionnaires

Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals

Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Ticketmaster, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives.

Develop programs to build incremental personal and corporate gift card sales through marketing efforts and networking events

Ability to support the Marketing Staff in building the corporate giftcard program through research, cold calling, mailings, etc.

MINIMUM QUALIFICATIONS:
High school diploma or equivalent. Some college or professional school preferred

Must be at least 18 years of age

1-3 years administrative office experience (office management preferred) in a fast paced environment

Solid mathematical skills

Knowledge of administrative procedures, customer service principles and practices

Aptitude for understanding financial reports and extracting information

Strong working knowledge of various computer software such as Microsoft Office, JD Edwards, OneWorld, and Web based input software

Effective verbal and written communication

Strong organizational and interpersonal skills with attention to detail

Ability to prioritize, coordinate, multi-task and demonstrate initiative

Ability to spend 100% of his/her time on their feet when providing services to all internal and external customers

Ability to effectively perform multiple tasks for up to 5 hours at a time

Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays