This position is responsible for serving as a sales agent for the owner and an information / customer service source, providing miscellaneous service, as herein defined, to customers and tenants. This position is the front line position and Simon’s interaction with its customers; consequently, strong sales and customer service skills are essential.
The successful candidate’s responsibilities will include, but not be limited to:
Serves as “Seller” function of the Simon Property Group Giftcard program, Simon Kidgits Club program, Ticketmaster, other payment products, and / or other mall programs
Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Giftcards, Simon Kidgits Club, Ticketmaster, and Simon Youth Foundation
Responsible for representing Simon to customers by providing high quality, efficient, and friendly service
Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant
Ability to respond to customer inquiries and advise on the appropriate resolution.
Trains new Guest Services Representatives on policies and procedures of the Simon Property Group in addition to activities, promotions, and services provided at Simon Guest Services
Manages staffing and schedules for Simon Guest Services
Knowledgeable about all aspects of SBV corporate and partner programs in order to ensure products and programs are sold to customers with flawless execution.
Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program, Simon Kidgits Club, and Ticketmaster.
Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations); in addition to administering research questionnaires
Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals
Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Ticketmaster, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives.
Develop programs to build incremental personal and corporate gift card sales through marketing efforts and networking events
Ability to support the Marketing Staff in building the corporate giftcard program through research, cold calling, mailings, etc.
High school diploma or equivalent. Some college or professional school preferred
Must be at least 18 years of age
1-3 years administrative office experience (office management preferred) in a fast paced environment
Solid mathematical skills
Knowledge of administrative procedures, customer service principles and practices
Aptitude for understanding financial reports and extracting information
Strong working knowledge of various computer software such as Microsoft Office, JD Edwards, OneWorld, and Web based input software
Effective verbal and written communication
Strong organizational and interpersonal skills with attention to detail
Ability to prioritize, coordinate, multi-task and demonstrate initiative
Ability to spend 100% of his/her time on their feet when providing services to all internal and external customers
Ability to effectively perform multiple tasks for up to 5 hours at a time
Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays