Join our team where we are dedicated to providing exceptional customer service in partnership with AT&T, a leader in the telecommunications industry. As a Customer Specialist you'll have the opportunity to play a crucial role in ensuring customer satisfaction and delivering a seamless experience for customers here in the San Antonio area.
Position Overview:
We are seeking motivated and customer-focused individuals to join our Customer Service team. As a Customer Specialist, you will be responsible for handling customer inquiries, resolving issues, sales and providing information about products and services. This is a dynamic role that requires effective communication, problem-solving skills, and a passion for delivering outstanding customer service.
Key Responsibilities:
- Respond promptly to customer inquiries through various channels, including face to face retail , phone, email, and chat.
- Provide accurate information about products, services, and promotions.
- Assist customers in troubleshooting technical issues and navigate through services.
- Resolve customer concerns, complaints, and billing inquiries in a professional and timely manner.
- Educate customers on billing procedures, plans, and additional features.
- Stay informed about latest offerings and promotions to provide up-to-date information to customers.
Qualifications:
- High school diploma or equivalent; some college education preferred.
- Previous customer service experience, preferably in a telecommunications or retail environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations with patience and professionalism.
- Familiarity with products, services, and billing systems is a plus.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive training on products and services.
- Opportunities for career advancement within the company.
- Employee discounts on AT&T products and services.
- Collaborative and inclusive work environment.
Job Type: Full-time
Pay: $678.00 - $1,765.00 per week
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
Shift:
Education:
- High school or equivalent (Preferred)
Experience:
- customer service: 1 year (Preferred)
- sales: 1 year (Preferred)
Location:
- San Antonio, TX (Required)
Ability to Commute:
- San Antonio, TX (Required)
Ability to Relocate:
- San Antonio, TX: Relocate before starting work (Required)
Work Location: In person
