Customer Service Representative I (Circulation) - Library

City of Garland - Garland, TX (30+ days ago)3.8

Position Summary
Responsible for providing circulation service to library patrons. Also responsible for the communicating library policies and procedures as related to circulation services, performing clerical duties in support of library circulation, assisting with the maintenance of the patron database, as well as assisting with the handling library materials.

Essential Job Functions
Assist library patrons at the circulation desk, checking out and checking in library materials.
Register patrons.
Create and edit patron account records.
Assist the public in person and on the phone.
Provide general Library information & general assistance.
Collect statistics.
Collect fines & fees and perform simple accounting duties.
Check in serials, handle minor mending, and replace barcodes.
Assist in locating materials on the shelves.
Assist in maintaining the order of collection.
Assist in returning library materials to the shelves.
Preferred Knowledge - Abilities & Skills

Education/ Experience:
Up to 1 year advanced study or training beyond the high school level
1-2 years retail or office support experience

Knowledge, Skills & Abilities:
Basic skills in PC and systems application
Good customer service and telephone etiquette skills
Good oral and written communications skills
Ability to multitask
Ability to adapt to various working environments
Ability to work independently and/or in a team environment
Ability to work under close supervision
Knowledge of library organization and cataloguing systems
Ability to organize materials according to alpha and numeric system
Ability to sit or stand for long periods of time
Ability to lift objects
Ability to communicate and interact effectively with the public
Ability to handle citizen concerns and other public/personal situations
Licenses & Certifications
 Valid Class C Texas driver's license
Physical Tasks & Working Conditions
The incumbent works in a typical library environment but some physical labor is required. Occasional outdoor work, and travel between city and library facilities may occur. Primary environment will be in a climate controlled, indoor atmosphere with some exposure to dust and occasional unpleasant conditions.
Physical tasks include lifting, squatting, bending, stooping, walking, and carrying supplies, as needed, to accomplish the tasks of the activity on a daily basis. Must be able to reach materials at 90” height shelving or shelving at floor level, lift/ carry up to 50 pounds infrequently, and push/pull 200 pound wheeled book cart.
Must also be able to utilize keyboard and peripherals, handheld mobile devices, and multi-function office phones.
Customer Service
Interpersonal Skills
Minimum Education & Work Experience
 High School Diploma or General Equivalency Diploma (G.E.D.)
 Up to 1 year related experience
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.