Assistant Manager - Parts Lead

uBreakiFix - Los Angeles, CA3.6

30+ days agoFull-timeEstimated: $35,000 - $48,000 a year
EducationSkills

ABOUT US

Since its inception in 2009, uBreakiFix has grown to more than 200 stores in markets across the U.S and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with smartphones and computers? Well then come join one of the largest and most reputable smartphone repair companies in the US.

POSITION DETAILS for Assistant Manager - Parts Lead

Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience would be best.

Tasks and Responsibilities:

  • Heavy focus on Inventory management
  • Work efficiently with the staff to consume parts properly in the system
  • Diagnose and troubleshoot smartphones.
  • Provide recommendations for problem resolution
  • Explain complex technical issues to customers in a non-technical, simple to understand manner
  • Provide repair and replacement estimates to customers
  • Ensure that all repairs meet or exceed uBreakiFix quality standards
  • Greet customers in a friendly manner and maintain a positive work environment
  • Answer phone calls to the store with a professional, courteous and friendly demeanor
  • Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
  • Keep track of all devices and inventory while safeguarding all store stock
  • Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
  • Maintain the cleanliness and professional appearance of the store

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time. UBREAKIFIX is an equal opportunity employer M/F/D/V

BASIC QUALIFICATIONS for Assistant Manager - Parts Lead

  • 1 year or more of Retail Management experience
  • Inventory Management experience; inventory counts, live inventory management
  • 6 months or more of smartphone repair experience
  • Outstanding customer service skills
  • Excellent technical, problem solving, and analytical skills
  • Exceptional organizational skills
  • Strong written and oral communication skills
  • Proficient in Microsoft Office
  • Work well in team environment
  • Ability to work flexible hours, including weekends and holidays
  • High school diploma or GED PREFERRED QUALIFICATIONS
  • Previous experience working at retail electronics store

Job Type: Full-time

Experience:

  • Retail Management: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

Sales environment(s):

  • Store

Onboarding time:

  • Less than 1 month