Regional Vice President-Operations

Walden Security - Chattanooga, TN (30+ days ago)3.3

Be proud of where you work. Walden Security is one of the nation's largest privately-held security companies, providing a range of security services for commercial high rises, residential communities, manufacturing facilities, government buildings, automakers and more. We believe that people come first and that investing in our employees is one of the most important aspects of the business. And now we want you to join our team.

Directs and coordinates regional activities of contract security services operations to obtain optimum efficiency and economy of operations and maximize profits by performing the following duties personally or through subordinate supervisors.

Other duties may be assigned by the President:
Plans develop and implement regional policies and goals.
Coordinates activities of departments such as operations, sales, and administration to effect operational efficiency and economy.
Leads in meeting client needs; meet with clients regularly, listens to issues, provides security and technical expertise and solutions. Ensures complete customer satisfaction.
Coordinates all operating activities with all other functions of the organization to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints.
Directs and coordinates promotion of security services performed to develop new markets, increase the share of the market, and obtain competitive position in the industry.
Develops and manages the region?s annual budget and managing the monthly P&L. Identifies areas in which reductions can be made, and maintains operating budget. Ensures all established costs, quality, and delivery commitments are met.
Confers with branch and corporate personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.
Promotes organization in industry meetings as appropriate and attends trade associations.
Manages security operations business plans to include all program requirements, labor hours, cycle, production costs, and image.
Ensures the successful operational implementation of new contract start-up, including personnel requirements, material, training, facility, and equipment needs.
Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage;
Partners with Human Resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations. Coordinates and/or conducts client/site-specific training and annual refresher training for security personnel, as well as meet corporate training standards.
Ensures that all contractual scheduled hours with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within company targets.
Develops and maintains operational procedures so that valid, site-specific post orders are always available for emergency reference by the security staff.

Manages 3-4 subordinate General Managers or Sr. Operations Managers who supervise a total of 200-800 employees. Responsible for the overall direction, coordination, and evaluation of the region. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Design - Generates creative solutions; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Visionary Leadership - Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B. A.) from four-year college or university; or five to seven years related experience and/or training; or equivalent combination of education and experience.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

To perform this job successfully, an individual should have knowledge of Contact Management systems; Internet programs; Inventory software; Payroll systems; intermediate to advanced MS Office (Word, Excel, Outlook) software skills.

Certified Protection Professional (CPP)

Valid State’s Driver’s License. Ability to pass a drug screen and criminal background check. Must be capable of travel 30% of the time.

The physical demands described below are representative of those that must be met by the incumbent to successfully perform the essential functions of this position:

Ability to sit and/or stand for prolonged periods of time
Ability to detect and/or tell the difference between sounds that vary in pitch and loudness and to focus on a single source of sound in the presence of other distracting sounds; ability to hear within normal speech and alarm range
Ability to speak clearly so others can understand and identify and understand the speech of another person
Ability to handle and grip objects for short periods of time
Ability to reach with full shoulder movement for short periods of time
Must occasionally be able to balance with no impairment
Ability to occasionally climb stairs without handrail, pulling full body weight
Ability to stoop, kneel, crouch, or crawl and smell
Ability to occasionally carry, lift overhead or low lift up to 25 lbs
Ability to see details at close range (within a few feet of the observer), see details at a distance, differentiate between basic colors, depth perception and adjust focus.
Must be able to move quickly in an emergency and must be capable of handling portable fire extinguishers and other related equipment when necessary
Must be mentally and emotionally stable; must not have psychological or physical conditions which will adversely affect the ability to act properly during situations involving mental stress

Specific environments vary by location/post. The work environment described below is representative of the type the incumbent may encounter while performing the essential functions of this job.


Humidity or Wet Conditions (non-weather related) - Average

Extreme Cold (non-weather related) - Average

Extreme Heat (non-weather related) - Average

Moving Mechanical Parts - Average

Risk of Electrical Shock or Radiation - Average

High or Precarious Places - Average

Fumes or Airborne Particles - Average

Toxic, Caustic Chemicals, or Hazardous Waste - Average

Outdoor Weather Conditions - Average

Work with Explosives - Average

Noise - Average

Standing - Average

Walking - Average

Sitting - Average

Reaching - Average

Stooping, Kneeling, Crouching, Crawling - Average

Speaking, Listening, Tasting, Smelling - Average

Lifting, Climbing, Balancing - Average

Special Visual Requirements - Average

Special Hand Movements - Average

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as required and the responsibilities of the job are subject to change. Incumbents must have the capacity to perform the duties without risk to themselves or others. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Healthcare: Benefits include medical, dental, and vision.
A plan for the future: Including financial assistance such as life insurance, a 401(K), and tuition reimbursement.
Value as a team member: High performers are selected for recognition and cash bonuses.
Internal growth: We want to create a pipeline to the top, including award-winning training and a hire-from-within philosophy.
Referral bonuses: refer a good employee to Walden and we will reward you with cash.