As our Director, Email Solution Consultant, you'll be responsible for leading client relationships/businesses including the development of strategic plans, overseeing the execution of plans and program elements.
This position requires you to oversee the management of the day-to-day execution teams and work in collaboration with internal Enterprise account teams. It also requires you to communicate and coordinate regularly with other departments including creative, technology, production and QC.
Lead the business, from the highest level of strategic planning to the execution and implementation of those marketing plans
Add value to the client's business, become an invaluable member/partner of the Enterprise client business team
Look to develop client relationships at multiple levels
Be a team leader, responsible for motivating and mentoring the team, addressing areas of need and ensuring the highest possible quality of work generated by the team
Service accounts directly and indirectly, updating and including the internal leadership teams when needed
Write or direct the writing of execution plans
Work with the client and various internal teams to ensure requirements are clearly understood and documented and that projects are managed and delivered according to expectation
Serve as escalation point for issues
Coordinate project estimates internally and gain approvals
Support business development efforts through on-site presentations and/or participation in RFP responses, as necessary
Lead onboarding efforts with new clients which may include initial discovery and strategy development support as well as setting up processes and procedures for the ongoing relationship
Be passionate about service and email
BA/BS in Marketing, Business, Communications, Web Design and Development, Computer Science, Information Technology or related field; or equivalent experience
Direct experience with email execution including at least 5 year of email campaign management
Have a minimum of 8 years of account coordination/ account management experience
Have superior time management and prioritization skills
Be confident. Be self-motivated. Be a quick learner. Be assertive
Be calm, cool and collected under pressure. Having strong interpersonal skills is key
Be passionate about success for yourself and the client
Have excellent verbal and written communication skills
Be fearless of analytics and learning new systems
Ability to manage multiple projects concurrently
A team player who also works well independently, thinks creatively, solves problems, and takes initiative
Passionate about marketing and technology, but fully understand the in's and out's of the email channel, including but not limited to: metrics, design, best data handling and coding practices, deliverability, legal compliances, testing, content hierarchies, interactive/kinetic elements and more
Comfortable with tight deadlines; organized, efficient, detail-oriented and able to multitask
Ability to work effectively within a team in a fast-paced environment
Conditions of Employment
All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.
Epsilon® is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs and through CJ Affiliate, one of the world's largest affiliate marketing networks. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest, that help drive business growth for brands. An Alliance Data* company, Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visitwww.epsilon.com and follow us on Twitter @EpsilonMktg.
Alliance Data provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.
For San Francisco Bay Area:
Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance
Alliance Data is an Equal Opportunity Employer.
Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
Alliance Data participates in E-Verify.
Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.