Job Summary: Responsible for the direct management and supervision of the teller staff and branch operations functions. Coordinates staffing, and schedules based on projected member traffic and workload. Coaches, mentors, and develops branch staff in branch operational processes and procedures, and cross selling of credit union products and services. Challenges and motivates branch staff to achieve the branch’s assigned profitability, performance, sales, and service level standards and goals.
Minimum Qualifications: Requires a High School diploma; two (2) years related experience and/or training; or equivalent combination of education and experience. Supervisory experience preferred. Knowledge in the use of word processing and spreadsheet programs. Must be able to perform the essential duties of the Senior Teller.
SUPERVISORY RESPONSIBILITIES
- Supervises two (2) to six (6) subordinate employees in assigned branch.
- Responsible for day-to-day branch operations.
- Carries out supervisory responsibilities in accordance with the organization’s management philosophies, policies and applicable laws.
- Assists Branch Manager in interviewing, hiring, and training employees; assigning, and directing work; evaluating staff performance; and assisting with complaint and problem resolution.
Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.
