Customer Service Representative

Lincare Healthcare - Blasdell, NY (30+ days ago)2.4


No experience required and no over-the-phone selling!

Centralization of Customer Service Representatives to work specifically on held sales report, Rx expiration reports, prior authorization expiration reports, and correcting reports to decrease held sales in centers.

(Customer Service / Retail / Restaurant / Medical)

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following (other tasks may be assigned):

  • Attends work on a regular and predictable basis\
  • Answers all incoming calls and makes the determination of the required action
  • Processes held sales reports by contacting customers, insurance providers, physician’s offices, and reviewing with regional accounting office
  • Processes prescription renewals to ensure continued billing
  • Converts weekly reports into an excel spreadsheet to track progress
  • Strategically reviews problem accounts to determine resolution
  • Frequent navigation between company programs to resolve accounts
  • Impacts the company’s bottom line by problem-solving

Requirements :

Requirementsinclude:

  • Demonstrate effective communication skills
  • Provide prompt, reliable, and accurate information
  • Ability to multitask
  • Must have high school diploma or GED
  • Must be 18 years of age or older

Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

Job Type: Full-time

Experience:

  • Call Center: 1 year (Required)
  • Customer Service: 1 year (Required)

Work environment:

  • Call center

Communication method(s) used:

  • Email