Full Job Description
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
The ACS Network\\Security Support Engineer role requires a well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer-facing support issues in a fast-paced environment. The candidate must be a, intermediate to senior-level network engineer, who can focus on improving overall customer experience by quickly identifying and resolving problems in a global, carrier-class network. The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers.
Key tasks include:
Work with other Network Engineering teams for knowledge transfer of new product/technologies
Act as a point-of-escalation within the ACS Network Support Engineering team for technical issues during an assigned shift
Help provide solutions when working with customers to identify and remediate issues on the network
Plays a critical role in maintaining the global infrastructure for our Cloud environment, comprised of over 50,000 network devices globally
Directly create documentation, and provide oversight and peer review of change control documents written by other team members
Required Technical and Professional Expertise
2 or more years of experience working directly with customers
2-4 years of working on large scale service provider networks
2 years routing and switching experience
CCNA or JNCIA
Bachelor’s degree or equivalent experience in Networking, Computer Science, Information Technology, Electrical/Computer Engineering or a similar field
Experience with both Windows and Unix (Linux/FreeBSD) servers
Exposure to global network design and management
Preferred Technical and Professional Expertise
Experience with common Internet protocols such as DNS, NTP, LDAP and GSLB
Experience with virtualization technologies such as VMWare, Xen, KVM
Great communication and soft skills
Solid experience creating technical documentation for current and future state network support needs
Skill in troubleshooting, problem identification and resolution of networking issues
Ability to organize and prioritize multiple work assignments
Network protocols/technologies: Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), Open Shortest Path First (OSPF), IPv4/6, Internet Protocol Security (IPSec VPN), Server Load Balancing
Network hardware: Cisco Catalyst 65XX and Nexus 7XXX series L3 switches, Juniper routers, Cisco Nexus and Catalyst switching hardware; Fortinet or other firewall appliances; Array Networks, Citrix or other load-balancing hardware
Network support tools such as WireShark, TCPDump, SmokePing, dig, iperf, MTR, etc.
CCNP, JNCIS or JNCIP
About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.