Customer Experience Specialist

James Caccia Plumbing Inc. - San Mateo, CA5.0

30+ days agoFull-timeEstimated: $32,000 - $44,000 a year
SkillsBenefits
THE ROLE: At Caccia Plumbing, our Customer Experience Specialists, consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Caccia’s front line and are our brand ambassadors, supporting our mission to nurture lifelong relationships by creating memorable experiences for our customers. As a Customer Experience Specialist you will support customers from the moment they call with their need. We’ve created one of the most innovative plumbing companies ever, and you will help deliver an equally innovative buying experience.

WHO WE ARE: Caccia Plumbing, Inc. is the #1 plumbing company located in the heart of San Mateo County. We keep on growing because we only hire the best, and our customers love us for it. We are a team that trusts each other, bonded by mutual respect, empowered to take ownership, and living a healthy work life balance.

RESPONSIBILITIES:
Engage customers personally and with the goal of opening the conversation and ensuring they trust having us service the home
Understand who our customers are, what made them call Caccia Plumbing, their intended timeline to resolution, thus creating a robust customer profile for the dispatcher to make good best plumber, best call decisions
Educate and excite customers by answering their questions and providing a tailored experience based upon their needs
Help Caccia Plumbing maintain a healthy sales pipeline by collecting customer contact information and home facts
Provide the highest level of service to all current and future customers

REQUIREMENTS:
Customer service experience required
Positive, enthusiastic and passionate about the changes in the plumbing industry
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability
Strong communication skills and attention to detail
Demonstrate a mastery of all Caccia Plumbing products and services from a homeowner perspective. Keep up with plumbing industry trends and local incentives

WHAT WE OFFER:
Ranked #1 nationally for employee engagement
Our top performers are among the highest paid in the industry
Company Pays 100%
Health, Dental, & Vision Insurance
Life insurance
Short term disability and long-term disability
Employee Assistance Program (EAP)
Pre-Tax Flexible Spending Account (FSA) - For health and dependent care
Paid vacation & sick leave - Paid holidays
Company funded 401K plan and other retirement contributions
Uniforms provided and laundered
Company vehicle
Company power tools
Company phone and tablet
Numerous training opportunities