Operations Manager

WeDriveU, Inc. - Burlingame, CA3.6

Full-timeEstimated: $55,000 - $76,000 a year
WeDriveU is the leader in transportation solutions, specializing in Corporate and University Shuttles for 5,500,000 annual passengers. Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the world’s top brands, with client programs that consistently earn awards for excellence in commuting and sustainability. WeDriveU operates across the U.S and is proud to celebrate 30 years serving clients.

General Description:
The Operations Manager (OM) will report to the Program Manager and assist with all supervisory duties outlined below. The OM will work onsite, as needed, at the client’s location and will actively communicate with the client as well as other vendors.

Duties and Responsibilities:
Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies
Ensure that all bus routes are constantly operating and adequately servicing the client’s needs
Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management)
Hire (interviews, road tests, training, etc.), train and develop new drivers
Analyze and interpret ridership numbers and suggest route changes accordingly
Support the development of company policy and procedures
Support the Program Manager as needed

Skills Required and Physical Demands:
Minimum of 3 years of experience in Operations Management required
Work experience in public or private alternative transportation demand management (TDM) highly desirable
Outstanding interpersonal and communication skills
Knowledge of Microsoft Office with the ability to prove intermediate to advanced excel skills
Excellent customer service skills
Self-motivated with the ability to prioritize and problem solve
Prior knowledge of DMV policies and procedures is preferred but not required
Licensed Class B driver (Passenger and Air brakes endorsement) a bonus but NOT required
Must be able to lift 25+ pounds, climb stairs and be on your feet for an extended period of time

Education and Qualifications:
Bachelor’s degree desired but not required