Solutions Architect

Invoca - San Francisco, CA (30+ days ago)3.7

Job Description

As an Invoca Solutions Architect, you will be joining Invoca's Customer Success team to lead technical strategy, systems integration design, and support deployments and growth-oriented projects for Invoca's highest value customers. With your advanced understanding of digital marketing platforms, you will provide consultative and tactical guidance for integrating and leveraging marketing data for inbound phone calls into new customers' business processes and marketing stacks. You will coordinate effectively with internal and external cross-functional stakeholders to solve problems and deploy new solutions, driving innovation and product development from the front lines.

This highly technical and hands-on position requires the incumbent to work in a team and individual work setting, contributing to all aspects of system integration including needs analysis, design, testing, implementation, and validation.

Work with customers' business, marketing, and engineering departments to translate business objectives into system requirements and define an enterprise-wide technology approach that encompasses multiple systems and various integration points
Lead and manage a portfolio of technical customer projects to ensure successful end-to-end delivery of product expansion, migrations, and deployments
Qualify, scope, and deliver new technical projects for expansion and upsells for existing customers
Train customer web development resources on Invoca's JavaScript capabilities, including JavaScript creation, QA, and hands-on debugging for customer implementations (experience writing for Single-Page Applications a plus)
Provide technical advisory services on implementations with multiple integrations and software platforms (AdTech, MarTech, and CTI/Call Center Technology)
Deliver highly technical consultative and support services by becoming an expert in the Invoca product and integrated partner solutions
Draft technical project instructions, engineering plans, technical designs, and systems integration-related documents and deliverables
Estimate time frames, quality, and quantity of resources required to successfully implement technical projects
Work closely with Invoca's Product team to continuously relay feedback for improvement on product features and functions, and ensure sustained customer success


3+ years of successful technical project management, deployment, or solutions design experience required
Strong proficiency in web languages including JavaScript, HTML, and CSS required
Working knowledge of the digital marketing technology landscape required.
Hands-on practitioner's experience with web analytics, CRM, marketing automation, bid management, ad-serving, and attribution software
Technical project management, deployment, or implementation experience in a customer-facing role required
Knowledge and experience using APIs, webhooks, and general data transfer approaches required
Customer-first mentality; ability to empathize and create customer loyalty
Ability to effectively relate technical concepts to non-technical audiences and articulating the business value of a given technical solution
Proficiency in Salesforce, with clear understanding of lead, contact, opportunity, account, and campaign objects required
Functional knowledge of integration systems, with experience integrating enterprise software between various software solutions
Experience in scoping, clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
Critical thinking, and complex problem solving ability required
Excellent oral and written communication skills - ability to effectively communicate across internal and external business, marketing, and engineering departments
Strong organizational, analytical skills and the ability to work at a highly-detailed level
Background in telecom, mobile, or digital media a plus
Knowledge of the agile software development process a plus

Additional Information

Invoca Offers:
Competitive salary and performance compensation
Stock options in a fast-growing company
Excellent medical benefits and paid time off
401(k) plan with company matching
This position is located at our headquarters in Santa Barbara, CA, our office in San Francisco, CA, or our new office in Denver, CO
If you’re a smart, motivated, high-integrity team player, come join our team!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To all recruitment agencies not contractually engaged with Invoca:Invoca does not accept agency resumes. Please do not forward resumes to our jobs alias, Invoca employees or any other company location. Invoca is not responsible for any fees related to unsolicited resumes.