Field Education Manager

Sephora - Minneapolis, MN

Full-time | Temporary
Job ID: 174847
Location Name: MN-Uptown Minneapolis (1148)
Address: 3001 Hennepin Ave South, Minneapolis, MN 55408, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Training/Development


The investment in training and education for Sephora employees is unparalleled in the retail industry—both in product knowledge and in career development. Our education department is integral to the success of the company because we strongly believe that investing in our employees as beauty experts is what sets us apart. From product 101 to application techniques to artistry and trend, the education department drives the training strategy and provides the tools for our store employees to be the most knowledgeable in the industry.

Your role at Sephora:
As a Field Education Manager, you will be responsible for the delivery of all field-based educational trainings and certifications that focuses on lasting behavior changes. Reporting to the Senior Manager, Field Education, you will manage and execute consistent, engaging, and effective facilitations across a variety of trainings and certifications. In addition, you will:

Serve as the expert facilitator, certifier, and coach of a wide variety of training topics; bring any leader’s guide to life by adjusting content to fit the needs of the audience
Provide direct, clear, and solution-based in-session coaching and development to Elevated Experts, session support, brand representatives, and new store leaders
Provide solution-based feedback and input back to Education to address training needs/gaps to support continuous improvement and ROI for all training programs

Training topics include, but are not limited to:
New stre openings, relocations, remodels, expansions
Create, manage, and execute New Store Opening, relocations, remodels, and expansion training plans, including determining the right levels of customizations for each new store in order to maximize training ROI

Fundational Beauty Adviser trainings:
Sephora 101/201, client service, world categories (skin, color, fragrance, hair)
Leadership training and develpment
Elevated Expert certificatin and ongoing development
Cmpany initiatives and roll outs
Service, services, digital, etc.
Key prduct and brand launches
Support stores through instore/in market activations by providing ongoing skill building, development, coaching and feedback specific to company initiatives and programs that build lasting behavior changes
Develop customized post-session recommendation plan to field leaders on training attendees and support roles
Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative

We’re excited about you if you have:
Position must be based in either Minneapolis or Kansas City
5+ years’ experience in a training and facilitation role; cosmetic industry experience preferred, but not required
Proven ability to train a variety of audience types and sizes; strong presentation and facilitation skills required
Proven ability to leverage strong partnerships on all levels of the organization (Education, store leaders, RD, DM, Brands, Retail Ops, Services team, etc…)
Demonstrated the ability to effectively share and receive feedback with various levels of employees (cast, elevated experts, store leaders, field leadership and brand representatives) while role modeling client service standards, leadership skills and expertise
Proven ability to manage multiple projects and training at one time
Excellent people skills with the understanding of how people learn; be bold and different with training material, including the use of new techniques, methods and technology, while managing efficiency
Strength in key competencies for this role, including, but not limited to: command skills, client focus, decision quality, managing complexity and ambiguity, optimizing work processes, developing talent, situational adaptability and planning and aligning
Commitment to frequent travel (up to 75%), can include overnight, weekend, and extended stays; valid driver’s license required

You’ll love working here because:
The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.

Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.