Job Summary
Actively manages the freight claim handling process for assigned workload in compliance with Sarbanes-Oxley Act (SOX) requirements, rail carrier liability rules and regulations, transportation contracts, and related company customer consideration practices.
Primary Activities and Responsibilities
- Investigate assigned claims under rail carrier liability rules, regulations, freight claim rules, and contracts.
- Gather and analyze all facts to determine a fair settlement (whether declined or payable).
- Process claim review and settlements in Channel Revenue Management system and upload all supporting documentation for review and a final approval by management.
- Provide updates and supporting documentation to validate claim resolution decisions via claimant's third party vendor sites.
- Prompt review and resolution of all claim disputes and reconsideration.
- Issue third party contractor bills to responsible party and provide electronic packets to support billing and collections as needed by the Damage Prevention team.
- Responsible for handling the entire billing process from creation to final collection.
- Investigate and resolve recharged claims from foreign line carriers promptly and communicate with sales and marketing managers on liability issues as needed.
- Miscellaneous activities and responsibilities as assigned by manager
Minimum Qualifications
- Bachelor's Degree/4-year Degree
- 1 or more years of experience in Business/Strategic Management, Sales/Account Management, Marketing, Accounting, Finance, Transportation, Logistics, Supply Chain, Operations or related major field
Preferred Qualifications
- Bachelor's Degree/4-year Degree
- 3 or more years of experience in Managing claims or investigative work
Knowledge and Skills
- Knowledge of liability provisions of transportation contracts and related coverage laws
- Knowledge of freight liability
- Oracle - Oracle web based fluency and BOBJ reports
- INFOPAC
- Legacy system knowledge
- Advanced level of investigation techniques and familiarity with liability provisions and related coverage laws.
- Ability to maintain daily/weekly production quota levels with a high degree of accuracy
- Work under pressure and maintain composure while handling multiple responsibilities.
- Strong sense of urgency, attention to detail and ability to meet short deadlines.
- Excellent verbal and written communication, negotiation, and presentation skills
Leadership
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.
Job Requirements
- Work hours may vary in length and schedule (may include a non-standard work week)
