General Summary:
Seeking a VoIP Engineer with a strong background in analog voice and Voice-over-IP to join our VoIP Engineering team, assisting Velocity deliver a superior customer experience. This position reports to the Manager, VoIP Engineering, and does not have any direct reports. The incumbent will be responsible for implementing and operating Velocity’s VoIP and telephony services.
Velocity, A Managed Services Company, operates many diverse and vendor agnostic platforms nationally. The incumbent in this role will be responsible for quickly understanding and operating on these platforms, using existing documentation and independent discovery of the environments, as needed.
Principal Duties and Responsibilities:
- Serve as a primary escalation contact for Technical Support Engineers (Tier 3)
- Operate Asterisk PBX, call management systems, and IVRs located in diverse geographic regions
- Provide expertise in VoIP-based technologies primarily focused on delivering carrier services to hospitality and retail environments
- Perform design work that incorporates industry best practices for hospitality and enterprise customers
- Function as a technical lead for projects requiring VoIP technologies
- Ensure that security improvements are successfully implemented and monitored
- Coordinate proper installation, configuration, and testing of VoIP components
- Assist in developing and maintaining hardware life cycle management methodologies
- Create and maintain documentation to support the implementation and management of VoIP technologies
- Contribute to Velocity’s technology roadmap development
- Collaborate with architecture function to ensure that designs are in line with the needs of the current and future requirements from our customers, network platforms, and security compliance
- Engage and manage external vendors as appropriate to enhance the team’s capabilities
- Other duties and responsibilities, as assigned
- This position participates in an on-call rotation and may provide support off hours as required
- This position may require up to 20% travel
Knowledge, Skills and Abilities Required:
- 2+ years’ experience implementing, troubleshooting, and maintaining VoIP systems
- Demonstrated knowledge with telephone networks – POTS and VoIP
- Demonstrated knowledge with telephony standards and protocols – H.323, MGCP, ISDN, SIP, RTP
- Demonstrated knowledge with IP networks and troubleshooting (VoIP, NAT Traversal, STUN, etc.)
- Demonstrated knowledge programming and scripting (BASH / Python / JavaScript / PHP)
- Demonstrated knowledge working in Linux-based open-source environments and platforms
- Strong technical, leadership, and communication skills
- Demonstrate the ability to lead complex projects in a cross functional team environment
- Demonstrate the ability to articulate ideas to both technical and non-technical audiences
- Ability to independently lift and carry 35 lbs.
- Ability to hear ordinary conversations and phone communications
Qualifications, Experience and Education:
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- Required — Experience with Asterisk-based PBX installations
- Preferred — Experience in hospitality or service provider networks
Preferred — Industry relevant training and certifications — CCNP, CCIE, dCAA, dCAP, etc.
Why you’ll love working at Velocity
We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values – Collaborative and Strong at the Core
- Customer-obsessed
- One team
- Do the right thing
- Let’s go!
Our Benefits
- Medical, Dental, Vision
- PTO & Paid Holidays
- 401K – with Employer Match
- Company provided Life Insurance, Short/Long-Term Disability
- Supplemental Benefits Available
About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/.
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.
