Medical Secretary (OSU Eye & Ear Institute/Gahanna) - Otolaryngology

OSU Physicians Inc. - Columbus, OH (30+ days ago)3.5

Location: 915 Olentangy River Rd and 5175 Morse Rd-Gahanna

Purpose: Coordinates activities and provides secretarial support for a multi-faceted clinical office to ensure a smoothly functioning office and good patient relations. Interacts with patients, patients’ families, referring physicians and third party carriers with regard to patient-related issues. Independent judgment is required to plan, prioritize, and organize a diversified workload. The Medical Secretary is responsible for administrative support that includes clinical patient scheduling, appointments, confidential records, and filing.

Requirements: High School diploma; two or more years of experience in a health care environment; or equivalent combination of education and experience. Knowledge of ICD-9/ICD-10 & CPT coding. Knowledge of medical terminology and customer/patient service experience. Organizational and problem solving skills, and ability to manage multiple priorities. Ability to convey information both in writing and verbally. Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy. Knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint).

Duties and Responsibilities:
Answers incoming calls and relays messages; responds to patient and staff inquiries, schedules clinical appointments, and communicates with referring physician offices.
Maintains the physician’s calendar; notifies the physician of changes. Coordinates meetings as instructed, notifies all necessary parties.
Schedules follow up procedures and tests authorized by the physician and relays information to patients regarding preparation for the laboratory tests and examinations.
Obtains pre-certifications by the patients’ health care insurers or managed care providers.
Anticipates needs of patients; shows initiative and responsibility for solving patient problems.
Performs clerical duties including building patient charts, records, and confidential medical files. Assists in pulling patient charts for clinical appointments and prepares the chart for the physician.
Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
Other duties or special projects as assigned
Interested candidates should e-mail their resume, cover letter, and salary requirements to or click here to submit that information.