Customer Service Team Leader (Amazon Health)

RB - Parsippany, NJ3.7

Full-timeEstimated: $88,000 - $120,000 a year

A fantastic opportunity is available for a Customer Service Team Leader to join our Supply team.

This position has direct responsibility for building the Supply Chain relationship Amazon and other key Ecomm customer resulting in "best in class" in-stock levels, forecast accuracy, and case-fill rates. The person will also be responsible for developing and leading strategic supply chain partnerships with targeted customers. This position supports the Sales Team through management of the complete supply chain system. The Customer Supply Chain Team Leader is responsible for managing Customer SC Analysts and Representatives while coordinating with different functional areas to ensure customer satisfaction. The role will also be responsible for supporting strategic supply chain partnerships with select customers. The role will have three direct reports into it, so an excellent position for manager experience. This is a tremendous opportunity to be a part of the huge growth happening in the Ecommerce space and to gain valuable experience in this channel.

Key Responsibilities

Lead the activities of the Customer Logistics Team to deliver high levels of service to the Customer - complete order, on-time delivery, free of damage, and accurate transaction.
Become expert of the main process and organization of the key customers.
Define, Collaborate and implement activities needed to achieve sales plan, thanks to the knowledge of the promotional plan and thanks to the feedback received by the customer on this promotional plan.
Lead the activities of the team to maintain seamless communication with the Customer, the Sales Teams, and the Regional Logistics Centers.
Lead identification and prioritization of value-added activities that contribute to the growth and cost effectiveness of the business. Lead the Team to successful implementation.
Develop the skills and knowledge of the team to insure fully integrated, differentiated service excellence is delivered both internally and to the key customers.
Serve as a key liaison between the Logistics Centers, Manufacturing Plants, Demand Planning, the Sales teams, and the Customer. Help develop multi-functional plans that improve customer satisfaction by meeting their requirements effectively.
Commit in providing the most updated information about customers supply, not only for turns orders, but also for the promotional plan.
Assist with the integration of the Logistics team and the Sales team in support of the North American Trade Strategy specifically for the key customer.
Develop procedures as needed to enhance the workflow and efficiency of the Customer Logistics team.
Analyze large amounts of data and make recommendations based on facts to senior management.

Is this You?

Must have BA or BS in supply chain management, business management or another related discipline.

Demonstrated ability to lead and develop people

5-7 years of experience in Customer Service, Logistics and/or Forecasting

Experience working on the vendor Supply Team of a FMCG supporting Wal-Mart or another large retailer.

Experience as a manager with direct reporting responsibilities

High proficiency with computer systems and software applications, such as Retail Link.

Superior communication skills - written, oral, and presentation

Solid analytical and problem-solving skills

Why RB?
Fast paced. Tired of having to jump through endless hoops to get things done? Not here. We move fast and deliver.

Growth. Frustrated by the lack of growth opportunities in your current company? Not here! RB takes pride in the development and continued growth of our employees through steady rotations and promotions.

Autonomy. RB empowers you to OWN what you do.

Iconic Global Brands. Take a look. You'll be surprised at how many you already have in your home.

Feel good about the company you work for! RB is committed to making the world a better place through betterbusiness.

Passport Stamps. Does working Internationally interest you? Perform well and Global doors can open for you at RB.

Work with smart people. We have a talented workforce that believes in sharing ideas to help each other, and the company succeed.

Vacation. We offer 4 weeks’ vacation, 9 core Holidays and 4 floating days.

16 weeks paid Maternity leave.
Competitive base salaries and bonuses.
Tuition reimbursement.

In Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly Global organisation.

Apply Now for a chance to really change the game!

RB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.