Operations Manager

Hyatt Place Charlotte Airport/Tyvola Road - Charlotte, NC4.1

Full-time
People who personify our drive to exceed guest expectations, thrive on diversity and are anxious for an exciting career - Welcome! Opportunity abounds here!
Job overview
As the Operations Manager, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will oversee and supervise the communication and workflow between the guest services' department and back of the house operations to include housekeeping and maintenance. Previous guest services, housekeeping and maintenance experience preferably in a select service hotel is essential. Your experience and expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations.

The ideal candidate will:
Have two or more years of Hotel Front Office, Housekeeping Supervisor/Management experience in leading a housekeeping team in a multi-unit facility requiring daily cleaning of 50 or more rooms and brand experience preferred.
Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
Have strong computer skills and brand POS experience.
Schedules staff’s work schedules and duties according to productivity standards and forecasted occupancy; monitors staff’s adherence to schedules and duties.
Conducts monthly department meetings to review new procedures and solicit input from all employees.
Recruits, hires, trains and provides career development for staff; conducts performance evaluations and provides feedback for employees.
Conducts training classes regarding safety, security, department procedures and service guidelines.
Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to appropriate subordinate or manager. Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees
Medical, Dental, and Vision Coverage
401K retirement plan
Short and Long-Term Disability Income*
Term Life and AD&D Insurance
Vacation PTO & Holiday/Sick PTO
Employee Assistance Program
  • Specific plans for specific positions