Medical Technology Specialist

Mageid Services - Washington, DC (30+ days ago)


Want to join one of the fastest growing healthcare software companies in the DC metro area? Come join Mageid services! We are looking for qualified candidates with experience in customer service in the healthcare industry. Tech support experience preferred! The Specialist will have the responsibility of providing outstanding technical support for employees and Partners (customers) under the leadership of the Director of Partner Service Support.

Responsibilities:

  • Gives technical support to users by researching and answering questions; troubleshooting problems; optimizing software performance.
  • Provide outstanding customer service, including timely, concise and accurate responses, proactive Partner Issue management, while handling all Partner requests in a professional, positive, and dignified manner.
  • Provide training and consultation on functionality of our software

Qualifications:

  • EHR/EMR experience.
  • Tech support experience preferred
  • Excellent written and oral communications skills.
  • Interest in behavioral health and technology/software.
  • Experience providing outstanding technical service.
  • Must have ability to work with patience, kindness, courtesy, respect and efficiency in all customer relations.

Job Type: Full-time

Salary: $55,000.00 to $90,000.00 /year

Experience:

  • Customer Service: 3 years

Language:

  • English fluently