Deloitte Global - Cyber - Senior Operations Manager

Deloitte - Miami, FL4.0

Are you energized by helping organizations protect their data and build client trust? Do you want to work in one of the world’s largest holistic internal cybersecurity organizations? If you’re interested in proactively preventing, detecting, and responding to cyber attacks across a complex global footprint, then Deloitte Global could be the perfect place for you. We’re looking for an analytical thinker passionate about cybersecurity to join our team.

Work you’ll do:
The Senior Operations Manager focuses on owning and helping the vision of operational excellence end-to-end by managing the regional data center hub. This role holder identifies and drives methodologies and processes that support leading standards of Deloitte’s 24x7 technology functions. The Senior Operations Manager manages targeted areas for improvements in a geographically dispersed environment, all the while ensuring that service level management leading practices exist across all technologies and platforms.

As part of the Global Cybersecurity team, this professional has strategic, operational and relationship management responsibilities.


Owns ongoing innovation of the Data Center hosting facilities, Virtualization, and Storage management and drives improvements to the build and release scripts, tools, and processes.
Oversees the support ticket analysis to identify and implement improvements, and reports these findings, data and KPIs to leadership in a concise/dash boarding format
Oversees the development of automation and processes to enable application teams to deploy, manage, scale and monitor their applications

Leads the team of the regional data center hub to achieve operational excellence and drives continuous improvement
Owns ongoing management and maintenance of Data Center hosting facilities, Networking, Virtualization, and Storage management
Manages 3rd party support vendors/systems (e.g., Microsoft) to ensure that specific Service Level Agreement (SLA) expectations and contractual terms are being met
Relationship Management

Leads the broader Global Hosting management team and shares best practices, identifies opportunities for improvement, and collaborates with other managers to realize their implementation
Maintains relationships and collaborates with other domains including architecture, business analysis, infrastructure, quality control, and security

This Deloitte Global role requires limited to no travel.

What you’ll be part of—our Deloitte Global culture:
At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Who you’ll work with:
The Deloitte Global Cybersecurity function is responsible for enhancing data protection, standardizing and securing critical infrastructure, and gaining cyber visibility through security operations centers. The Cybersecurity organization delivers a comprehensive set of security services to Deloitte’s global network of firms around the globe.

This role can be based Hermitage, TN, Suwanee, GA and Glen Mills, PA. Relocation assistance may be considered on a case by case basis.

How you’ll grow:
Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you’ll receive:
Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do — that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.