Full Job Description
Responsible for answering benefit and payroll questions and supporting associate with personal and job-related transactions. The HR Services Rep will assist associates and managers calling HR Direct to complete Personal data, Job data and Benefit-related transactions in PeopleSoft. They will provide 1st level functional support to associates and managers using the PeopleSoft web application on-line or using the automated IVR phone application to complete their transactions.
Answer benefit and payroll questions
Respond to calls transferred from the IVR to assist associates and managers with benefits inquiries and ESS/MSS transactions
Input appropriate data into the core application of PeopleSoft to complete benefit data transactions that cannot be completed through ESS or MSS
Coordinate with other functional groups within HRDirect as necessary
Provide excellent customer service to all customers
Provide first level functional support to callers needing assistance with ESS and MSS
Provide first level functional support to store managers entering HR data transactions through the POS.
Assist with HR and PR data transactions and inquiries
Document all calls in HRDirect call tracking system
Engage Service Coordination Supervisor for issue resolution as needed
Excellent communication skills
Strong attention to detail and accuracy
Strong customer service skills
Ability to work in a team environment to achieve goals
Fluency in Spanish or French preferred, verbal and written
Education and Experience
Bachelor’s degree preferred
1-2 years HR, payroll and benefits administration experience preferred
1-2 years Service Center environment experience
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.