Minimum Education: Bachelor's Degree in Business Administration, Communication, Learning Development or related field, or an equivalent combination of education and experience
Minimum Experience: 2 years of experience in instructional content development and adult learning. Internet based platform experience is preferred.
Required Knowledge, Skills, & Abilities:
Written communication skills and the ability to articulate well in writing
Organizational skills and the ability to develop and adhere to a plan
Time management skills and the ability to work on multiple priorities simultaneously
Creativity and the ability to think outside the box
Customer service skills and the ability to maintain a focus on the customer
Preferred Knowledge, Skills, & Abilities:
Proficient using web-based training platforms
Project management skills
Proficient using the following software packages: Lectora, Captivate, Photoshop, Publisher, and Flash eLearning applications
Under minimal supervision, plans, organizes, and develops simple to moderately complex instructional content for eLearning and instructor led courses.
Job Duties and Responsibilities:
Creates and designs training content for use with web-based, instructor-led, and self-study media.
Utilizes instructional design principals to design, develop, assess, and deliver routine training tools & courses.
Develops instructional content; interacts with subject matter experts (SME) and other team members to plan and determine curriculum scope requirements; selects appropriate methods to meet identified needs.
Develops participant and leader training guides, quick reference cards, and other related course material.
Conducts substantial testing of material content, validates instructional content, and corrects inconsistencies.
Coordinates efforts with the Learning Business Partners and ensures existing course materials are current and relevant to training needs.
Tracks, measures, and analyzes results of training programs, utilizes feedback and data to improve course material and design.
Monitors best practices in instructional design and identifies products or practices to improve customer application training.
Participates in Train-the-Trainer program.
Provides instruction and guidance to trainers as necessary.
Resolves moderately complex problems.
Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer supporting diversity in the workplace.