Role Summary:
URBN is seeking a Senior Desktop Analyst who will be responsible for providing technical support for all corporate employees at the Navy Yard campus, off-site offices, as well as remote workers. Support includes but is not limited to, computers, mobile devices, printers, software, video conferencing equipment, and other peripherals.
Role Responsibilities:
- Provides support for employees across the Navy Yard campus, off-site offices, and remote workers.
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Utilize troubleshooting techniques to diagnose and resolve issues submitted through our help desk website as well as case escalations submitted via our remote support teams.
- Maintain Zoom rooms across Navy Yard campus and off-site offices.
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Manage hardware deployment for new employees and refreshed equipment for existing employees
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Responsible for shipping and receiving equipment
Role Qualifications:
- Experience troubleshooting Windows 10, macOS, ChromeOS, iOS, and Android devices
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Experience refreshing large numbers of hardware
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Microsoft Office 365 experience (Office apps, OneDrive/SharePoint)
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Excellent communication skills (written and verbal)
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Ability to manage and prioritize workload to ensure support requests are handled with SLA’s
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Excellent customer service, interpersonal, and organizational skills; ability to multi-task in a fast-paced changing environment
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2-5 years of experience in a Help Desk role
The Perks:
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO Statement:
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
