Assistant Vice President Resident Services


The Company

Allegro Management Company
is a well-respected leader and expert in the senior living industry with a
long-standing reputation of efficiently managing senior communities. Allegro
Management Company operates communities throughout Florida, Kentucky, Georgia,
and Missouri, with a home office in St. Louis, MO

The Role

Assistant Vice President Resident Services (AVPRS) is responsible for
supporting communities as well as providing direct clinical oversight for
assigned communities or special projects. The oversight includes monitoring day
to day activities in Assisted Living (AL) including resident services, staff
management, general administration and physical maintenance, and assistance
with training. Supervision of the AL must be in strict accordance with Company
policies and procedures and pertinent state and federal laws and regulations,
with an emphasis on effective and efficient realization of the owner’s goals.
The AVPRS must keep in mind that provision of excellent resident services, high
occupancy, and high resident and staff satisfaction are always the goals of the

of Responsibility

Fill in as Resident Services Director (RSD), Assistant RSD (ARSD),
or Program Director Memory Care (PDMC) if any of these community positions is
vacant or if a person in any of these positions is away from the community for
an extended period of time.

Assist with training and orientation of newly hired nurses,
including RSD and ARSD.


Support a safe environment for all the residents, their visitors
and the staff of the AL Department regarding infection control and life safety.

Create an individualized service plan for each resident in AL with
input from Care Staff, updating per policy and as needed. Ensure Care Staff
maintains current knowledge of residents’ activities of daily living (ADL)
needs and requirements.

Supervise and assist the Care Team in provision of routine care of
the residents according to federal and state law/regulations and Company
policy, striving to help residents achieve and maintain the greatest level of
independence possible.

Communicate with families, residents and appropriate health care
providers regarding areas of concern, and collaborate to find solutions.

Monitor overall health and wellbeing of the residents and evaluate
resident condition according to federal/state regulations and Company policy.
Immediately report all changes in resident’s condition with recommendations and
evaluations to the Executive Director.

Interact with the resident’s physician, pharmacist, medical
personnel and families/responsible party as needed and required by pertinent
law and regulations, and Company policy.

Approach all encounters with residents and staff in a friendly,
professional, service-oriented manner.

Identify the ongoing needs of residents in order to maintain the
highest level of wellbeing.

Observe, report and record changes in resident’s condition or
needs, reporting these to the Executive Director according to Company policy,
and to other healthcare providers as appropriate.

Supervise the storage, distribution and discontinuation of
resident’s medications in accordance with state regulations and Company policy.

Listen for and respond to the resident emergency call system.

Work closely with the Sales & Marketing Department to assure
timely assessment of prospects and new residents; assist with the coordination
of move-ins and move-outs.

Implement and maintain an accurate file for each resident in AL
including electronic documentation.

Encourage and remind residents to attend and participate in daily
activities when possible.

Work with the Lifestyle Department to create activities of
interest for current residents.

Strive to achieve and maintain 100% compliance
with the appropriate federal, state and local regulations and comply with all
surveys conducted by the licensing authority.


Ensure appropriate staffing levels through
effective scheduling, and maintain department staffing schedules utilizing the
electronic payroll system.

Oversee and monitor that the Care Staff are
properly accounting for hours worked using the electronic payroll system.
Review the time sheets in the electronic payroll system daily for missed
punches and correct as required. Complete a final review of time sheets prior
to the end of each pay period per Company policy.

Recruit and hire all AL personnel utilizing the
electronic payroll system. Ensure all required new hire paperwork is submitted
in accordance with Company policy.

Develop departmental goals and competencies and
evaluate all AL staff according to Company policy.

Utilize the online education system to provide
staff training according to Company policy; review staff compliance with
assigned training on a monthly basis.

Provide additional training to community staff on
infection control procedures including blood borne pathogens and emergency risk
management procedures as needed.

Supplement online classes by providing live
training to the Care Team on resident care activities and AL regulatory
requirements, as well as other pertinent topics as needed, and document in the
online education system.

Maintain current knowledge of federal, state and
local regulations regarding residents’ rights and promote staff compliance with

Provide required training regarding elopement
policy and procedures to Community staff.

Provide daily coaching and support to staff, and
corrective action as needed.


Manage the collection, storage and disposal of
bio-hazardous waste.

Research ways to improve AL operations and vendor
services, with a focus on provision of quality service for the best price
(including appropriate prior authorization on capital expenditure purchases).

Work closely and maintain daily communications
with the Assistant Resident Services Director and/or Program Director for
Memory Care in administering and managing the Department, thereby promoting
continuity of care and services for the residents.

Assist in generating and monitor services “help
desk” metrics and services “help desk” effectiveness. Monitor for re-occurring
issues and take a proactive approach to find long-term solutions.

Assist, as requested, in Task Force/SWAT
assistance during new talent search and onboarding and/or orientation of newly
hired associates.

Establish and follow emergency and risk
management procedures for AL and train personnel accordingly.

Perform ongoing inspections of AL for appearance,
safety and maintenance issues.

Ensure proper maintenance and control of all
residents’ equipment for proper operation.

Provide services and interactions throughout the
Community which delight residents, prospects, and the greater community with
inspired experiences which result in referrals and high occupancy.

Must know and follow all guidelines in the Vehicles
policy (Risk Management).

Attend and participate in all meetings and
training as directed by Company policy and the VP Resident Services.

Maintain high standards of personal appearance
and grooming, which include wearing the proper uniform and name badge when on

Report any and all deferred maintenance,
vandalism or hazardous situations to the Executive Director as discovered and
take appropriate action as necessary.

Validate understanding of and compliance with all
regulations regarding residents’ rights.

Maintain confidentiality of all pertinent
resident, associate, Community and Company information deemed as such.

Other duties as assigned.

Special Requirements/Certifications:
Licensed RN preferred, in good standing with the
state licensing agency, as required by state regulations.

CPR/AED certification required. Must have CPR
Instructor certification or be willing to obtain within 3 months of hire.

Florida Assisted Living Core & Extended
Congregate Care certification required.

Obtain certifications as required by state
guidelines as well as keep current with any required updates.

Must have Medication Administration Instructor
certification or be willing to obtain within six months of hire.

Dementia Care Provider certification or
willingness to obtain within six months of hire is highly desirable.

Minimum two (2) years’ experience in AL and
Memory Care, with demonstrated sensitivity to the needs of the elderly, with at
least one (1) year as supervisor.

Absolutely must be able to travel and to remain
in various locations for extended periods of time when providing community
support or working on special projects.

Demonstrated problem solving and decision making
ability is vital;

Must be comfortable with computer use and have a
working knowledge of appropriate Microsoft Office programs. Previous experience
with computerized resident documentation systems a plus.

Good organizational/time management skills,
including appropriate delegation and the ability to multi-task, are a must.

Requires superior verbal communication and
rapport building skills, including the ability to collaborate with other

Must be able to clearly communicate in writing,
including report-writing.

Must have a positive Criminal Background

Must pass a physical having no signs or symptoms
of a communicable disease including tuberculosis where required. Freedom from
tuberculosis must be documented on an annual basis where required.

The Company is a drug free workplace; associates
are subject to adherence to the Company Drug Free Workplace policy.

Must have
means of transportation.

Must possess a valid driver’s license for the
vehicle being operated; if driving a 16-passenger (or greater) vehicle, must
have a Commercial Driver’s License (CDL).

Must have an acceptable Department of Motor
Vehicle (DMV) record; the record must be checked annually.

Must be considered to be insurable by the
Company’s automobile insurance carrier.

Must not have the following:
Driver’s license denied or revoked within the
last three (3) years.

Two (2) or more suspensions (with reinstatement)
within three (3) years or currently suspended license without reinstatement.
Suspensions for certain offenses will not be considered for the purposes of
this requirement, i.e.: unpaid tickets, failure to appear, underage use of
tobacco, and failure to pay child support.

Any major DMV conviction in the last five (5)
years. Major convictions include, but are not limited to: DUI, DWI, speeding in
excess of 25 mph, reckless driving, careless driving, vehicular homicide,
manslaughter, or any citation punishable by incarceration.

Three (3) or more moving violations within the
last five (5) years.

Must be at least twenty-one (21) years of age but
not more than seventy (70) years of age. If over 70 years of age, the driver
must provide documentation from their primary care physician that they are
capable of operating the assigned vehicle. This documentation must be renewed
every year.