Consider a Career at MTM
From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Association’s Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities.
The Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips.
This position is an MTM Transit position located at our office in Reno, NV.
Answer incoming ACD calls for customers – passengers, vendors, and clients
Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor
Utilize correct coding and documentation procedures
Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution
Provide courteous and prompt response to all transportation requests and adopt proper use of terminology
Acquire and maintain in-depth knowledge of Ride Right’s Transportation Provider Network
Perform additional duties as assigned or required
High school diploma or G.E.D. equivalent
Must possess a valid driver’s license
Ability to type 30 wpm or greater
Exemplary verbal and written communication
Excellent organizational and multi-tasking skills
Competency Based Qualifications:
Ability to make solid judgment decisions
Ability to acquire and maintain in-depth knowledge of department processes, policies, and procedures
Previous data entry, 10-key experience, preferred
Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
Ability to maintain high level of confidentiality
What’s in it for you?
Health and Life Insurance Plans
Dental and Vision Plans
Equal Opportunity Employer:
- These benefits may not be available at all locations
MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or firstname.lastname@example.org.