- Social Work
- Customer Service
- Communication Skills
Experience and Education
Bachelors’ degree Public Health, Social Work or related field, and five (5) years related oncology and/or health education and community outreach experience required.
Proficiency in verbal/written Spanish required.
Years of experience will be considered in lieu of education, with a minimum of nine (9) years of relevant experience.
This position works under limited supervision to provide information and problem resolution to complex patient, family, and customer inquiries regarding cancer prevention, treatment, clinical trials, and supportive care resources.
Utilize professional and technical resources to answer questions and provide tailored information about cancer prevention, treatment, clinical trials, and supportive care resources.
Interview and collect information from patients, family members, and the general public who contact the Cancer Answer Line via phone, email, web or social media. Triage calls based on symptoms, needs, and information provided by caller; Based on caller’s needs:
Explain Simmons Cancer Center services;
Problem solve utilizing department protocols as necessary;
Ensure transfer to appropriate Nurse Case Manager for management of complex cancer care needs and/or Simmons staff for appointment options and managed care participation;
Send requested and/or applicable health education information;
Offer external community referrals when appropriate including resources for underserved and uninsured/under-insured populations
Organize and maintain program resources, including program database(s). Document detailed inquiry information, implement appropriate program procedures, and review program metrics on a periodic basis to refine program procedures.
Evaluate and identify possible barriers to customer service; advocate for and manage appropriate programmatic changes. Assist with development and implementation of effective promotional materials and activities for various outreach programs.
Participate in outreach programs, including making presentations and providing staffing assistance at community outreach events affiliated with or organized by: the Office of Community Outreach, Engagement and Equity; the Speaker’s Bureau; or other hospital and/or clinic sponsored cancer related events.
Cultivate and maintain relationships with community organizations that address the cancer burden in thirteen-county catchment area (DFW metropolitan statistical area).
Stay abreast of current approaches, theories, and practices related to patient and public medical education.
Initiate, collaborate with, and lead interdisciplinary groups as needed, based on program goals. May provide direction to administrative staff as necessary.
Perform other duties as assigned.
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information
Knowledge, Skills & Abilities Work requires excellent customer service and interpersonal skills
Work requires medical assessment and case management skills
Work requires knowledge of community cancer treatment and social services Work requires effective verbal and written communication skills
Work is performed primarily in office or clinical environment.
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.