Vice President, Operations

Medical Transportation Management (MTM) - Lake Saint Louis, MO

Consider a Career at MTM

From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Association’s Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities.

MTM, Inc. continues to grow and we are seeking a Vice President, Operations!

MTM, Inc. is a healthcare services and transportation management company whose mission is to develop innovative solutions for accessing healthcare, increasing independence, and connecting community resources. MTM is made up of people who share a passion for making a positive impact. Our culture promotes healthy living, excellent work/life balance, and career advancement opportunities. MTM is a fun place to work, where individuality is encouraged and hard work is rewarded.

The Vice President, Operations provides overall direction and guidance of the transportation and logistics activities of the organization in order to provide a best in class customer experience through exceptional partnerships within a multi modal network of transportation services with focus on healthcare industry solutions.

This position will sit at our Lake St. Louis location.

Develop and implement transportation delivery networks along with recruiting and contracting strategies
Setting a clear vision and direction of the entire Logistics team
Increasing the supply of transportation providers to meet increasing demand
Establishing a clear direction for technology partners to ensure the Operational teams’ technology needs are being met along with setting direction for innovative technology solutions
Increasing overall transparency of delivery performance through technology, clear processes and understood expectations
Responsible for 300M+ annual budget, implementation of transportation cost reduction strategies, and achieving established profit margin targets
Overseeing entire national 24 hour operational footprint with over 2000 transportation providers
Identify those specialties and geographic locations on which to concentrate resources for purposes of establishing a sufficient network of participating transportation business partners
Develop a sustainable and compliant network, managing relationships with transportation business partners
Ongoing development and monitoring of the quality and adequacy of the transportation network to ensure MTM is meeting the needs of its Clients and carrying out MTM’s vision
Develop strategies to ensure contract compliance throughout the transportation network
Provide direction on contracting activities
Direct the preparation and negotiation of contracts and oversee negotiation of contracts
Oversee maintenance of all provider contracting processes
Oversee Client-specific fee schedule management
Ensure all KPIs and Client expectations are being met
Provide leadership to all Logistics teams
Manage and develop staff through effective leadership skills

Minimum Qualifications:
Bachelor’s degree with an emphasis on quantitative analytics or experience in a related field
Master’s degree preferred
Minimum of two (2) years’ experience in quantitative analytics such as: performance measurement, user segmentation, test design, modeling and web analytics
Experience with MS SQL Server or other relational database systems
Intermediate level of proficiency or above in MS Word, Excel and Outlook
Knowledge of Trapeze PASS paratransit software suite or event-based paratransit application is required and a detailed understanding of Trapeze is a plus
Proven experience dealing with conflict management and resolution
Extensive knowledge of MTA Mobility protocols
Programming skills preferred
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:
Must have a philosophy that aligns with the Core Values of MTM while being a strong brand steward of MTM and leveraging diversity
Must be results driven and able to communicate effectively with internal and external Clients at all levels
Strong focus on customers and accountability
Displays active listening skills
Consultative approach
Leadership and management effectiveness with the knowledge and skills to select, coach, and develop others
Strong team building abilities
Capable of managing people & performance
Focus on executing for results
Familiar with conflict management strategies
Ability to prioritize and plan, manage multiple tasks and projects, and meet deadlines in a fast paced environment
Show initiative, drive and takes responsibility
Decisive and takes action
Possess a financial acumen necessary to comprehend P&L effects and overall business impacts and opportunities at a strategic level
Ability to present and manage up to executive level audiences
Ability to lead data driven conversations and make metric backed decisions
Possess strong process orientation and attention to detail, implements structure
Display self-awareness, is emotionally objective and maintains composure under pressure
Strong influencing skills yet collaborative and creative when working with team members to solve problems
Experience in handling sensitive/confidential information
Successful track record in spearheading programs that meet short and long term logistics needs
Demonstrated ability to effectively manage Client relationships at all levels and develop a strong, consultative-style partnership
What’s in it for you?

Paid vacation
Holiday Pay
Health and Life Insurance Plans
Dental and Vision Plans
Onsite Gym
Wellness Screenings
Birthday Holiday
Training Development
Casual Dress Environment
Scholarship Program
Healthy Market
Free Coffee
  • These benefits may not be available at all locations
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or