Full Job Description
Google Device Engineer(Job Number: 200001UC)
Chicago Public Schools (CPS) is the third-largest school district in the United States, serving over 350,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans: academic progress, financial stability, and integrity. Six core values are embedded within these commitments: student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.
The Chicago Public Schools (CPS) has set ambitious goals to ensure that every child - in every school and in every neighborhood - has access to a world-class learning experience from birth, resulting in graduation from high school ready for success in college, career, and life.
Google Device Engineer: the district currently has 250k Chromebooks and several hundred Android phones. The Engineer will be responsible for the hardware experience on Google-driven devices and must have a strong background in enterprise information systems management to include network troubleshooting, change management procedures, configuration management of desktop, laptop, and tablet systems specifically supporting Chrome OS and Android devices. Integrating and supporting these devices in the enterprise will be the primary function of this position. He/she will also provide technical software advice for complex systems and make decisions on operating procedures and analytical approaches. This person will need to support teachers in an educational institution and guide device implementations in the classroom.
The Google Device Engineer will be held accountable for the following responsibilities:
Support Chromebooks: provide L3 support for the district’s 250k Chromebooks, working with vendor partners, Google, and stakeholders, to ensure new Chromebooks behave, out of the box, as the district desires.
Support Android phones: provide L3 support for the district’s 1k Samsung Android phones, working with vendor partners, and stakeholders, to ensure new the phones behave, out of the box, as the district desires.
Support Chrome and Android apps and extensions: provide L3 support for curated apps and extensions offered by the district to its staff, students and employees.
Documentation: assemble technical architecture documentation as well as end-user training documentation to disseminate to the greatest possible audiences both within the department and externally throughout the district. Such documentation covers the operating environments and ecosystem experiences.
Collaboration: work with Service Desks and support teams to help ensure standards are maintained, problems are addressed, field issues are understood and future states anticipated.
MDM Management: Manage, maintain, support, troubleshoot and optimize the district’s in-house VMware Workspace 1 implementation while making suggestions and adjustments to future needs.
Training: train staff and vendor partners on the department’s best practices surrounding the use of Chromebook and Android devices.
Update all assigned tickets capturing troubleshooting activities and resolution, resolving escalations from the Service Desks.
Keep abreast of what the future is bringing in terms of new products and enhancements to products and how those changes affect our company plans within and outside the vendors’ ecosystems.
Assisting, training and setup up of district-wide app and content acquisition streams.
Working with teachers on Google Apps.
Working with the Google Play Store and other app ecosystems.
Working with the technology curriculum and educational testing partners to ensure Google devices are fully suitable to needs and requirements.
Public speaking at events, providing training on aspects of the environment.
Proficiency in Microsoft Excel
Other responsibilities as assigned.
Type of Experience Required:
Device Maintenance: demonstrated experience repairing mobile technology, particularly Chromebooks
Google Admin Console: Experience with tools for managing Google Apps, devices from Chrome and Android platforms, and integration with existing tools for remote management.
MDM: Understanding of at least one enterprise-level mobile device management application such as MobileIron, JAMF, or AirWatch. VMware Workspace One is preferred.
Hands-on Repair experience: Technical troubleshooting and hands-on experience with Chromebooks and Android devices. In-depth knowledge of device troubleshooting methods
Understanding of Chromebook management via Google Admin Console, Developer mode, and hardware reset functions.
Wireless network (Wi-Fi) setup on Chrome OS and Android.
Managing large numbers of devices remotely and without user intervention.
Ability to perform end-user training on device management technology
Analysis and investigation skills, with a structured approach to problem-solving.
Outstanding customer service skills as well as strong verbal and written communication.
Strong interpersonal and organizational skills and demonstrated ability to convert manual tasks into automated solutions.
Knowledge, Skills, and Abilities:
Google Console API: Experience with using Google’s API for managing Google Apps, devices from Chrome and Android platforms, and integration with existing tools for remote management. Experience manipulating objects via APIs in Device Management Solutions is highly desired.
VMware Workspace One (formerly known as AirWatch) API: VMware Workspace One (formerly known as AirWatch): Experience with in-house Workspace One implementations and managing Android devices using this platform. Through the application’s APIs, manage the district’s AirWatch implementation to help ensure Android devices behave as schools desire once in production, and are able to be configured in a highly decentralized fashion.
Samsung eFOTA and KNOX: experience using these tools to update the firmware of Samsung devices and ensure they maintain their enrollment in our MDM solution.
Google Apps: Understanding of Google App content acquisition and support channels including Play Store, Chrome apps, and Developer partnerships.
Knowledge of Chicago Public Schools.
As a condition of employment with the Chicago Public Schools (CPS), employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and must maintain residency throughout their employment with the district.