Network Administrator

Reliance One - Troy, MI3.6

Full-timeEstimated: $55,000 - $76,000 a year
Required Skills
Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Diagnosis skills of technical issues
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment
BA / BS, preferably in computer science or a related field
MBA / MS preferred but not required

Job Description
IT Support relating to issues with the internal systems and network infrastructure
Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
Support services for virtualization technologies: VMware, Citrix, and Microsoft
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Administer hosted and cloud solutions for customers using technologies that meet their requirements
Support disaster recovery solutions
Remote access solution support: VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
Document maintenance for all computer systems and network infrastructure
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
Escalate service or project issues that cannot be completed within agreed service levels
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
Document internal processes and procedures related to duties and responsibilities

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.