Domestic Customer Relations Specialist

DHL Global Forwarding US - Atlanta, GA3.8

Full-time
Job Title: Domestic Customer Relations Specialist
Job Location: Atlanta, GA

DHL Global Forwarding (“DGF”) manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at www.dhl-usa.com/en/careers/jobs.html

Overall job purpose:
Processes, handles and distributes all required documents in the receiving areas
Performs booking and booking optimization according to internal guidelines as defined by Product
Performs delivery arrangement Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
Ensures documents are completed and updated in a timely and efficient manner and according to regulations and
internal procedures Interacts with Customer Service, Product, and Global Service Centers, if required

Main tasks & key responsibilities:
Creates/confirms transport order to ensure delivery of the shipment to the final customer
Performs booking and booking optimization according to internal guidelines as defined by Product
Prepares, controls and distributes all required Import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
Checks responses from counterparts and finalizes validation of required documents
Follows-up shipment status in the Import area; identifies incidents and ensures resolution of incidents
Supports Customer Service in the incident and exception management resolution
Maintains excellent relationships with suppliersIs responsible for identifying performance issues of suppliers, and proposes solutions to improve/correct
performance
Performs IT systems related tasks to provide up to date information on shipmentInteracts with Customer Service, Product, and Global Service Centers, if required

Qualifications:
Extensive knowledge of AFR/OFR Import Operations
Good administration skillsResults driven and attention to details

WHY JOIN our DHL team?

At DHL, you will be part of a strong team that respects its’ employees, society, and environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance. DHL offers highly competitive compensation, incentive, and bonus plans.

In addition, DHL offers the following:
Paid time off: Holiday, Float Holiday, Vacation, and Sick
Medical, Prescription, Dental, and Vision plans
401K plan with a match
Employee Discount plan
Tuition Assistance Plan

As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

The largest global network with more than ~30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service

Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Facts and Figures

Division V2, Global Forwarding, Freight Employment Type Permanent Full-Time
Business Unit DHL Global Forwarding US Contract Type
Location Atlanta, GA Working Hours 40
Job Type Freight Transportation Shift Requirement Day time only
Career Level Support & Administratives Relocation Offered None
Responsible for Travel Required No Business Travel
Reports to Area Domestic Manager Travel Extent None
Hire Date 12/19/2018 Work Permit Required No