Public Safety Records Technician

Pierce Transit - Lakewood, WA3.7

30+ days agoFull-time

Pierce Transit is an independent municipal organization, dedicated to fulfilling the mission of improving people's quality of life by providing safe, reliable, innovative, and useful transportation services that are locally based and regionally connected.

We are currently recruiting for a detail oriented and technically proficient employee with excellent interpersonal skills to fill the Public Safety Records Technician vacancy in our Department of Public Safety based in Lakewood.

The individual we are seeking will work closely with a small team dedicated to performing critical and often highly technical and specialized work for the Department of Public Safety and the Pierce County Sheriff's Office.

The ideal candidate has a great reputation for staying calm under stress, working well across departments, and staying focused on the work at hand while ensuring that the details of the work are covered. The Records Tech will be relied on to:
Receive, process and handle a variety of law enforcement and security reports;
Processes CCTV and coach video files;
Provide technical and clerical support;
Communicate with public safety and law enforcement personnel and other appropriate agencies to obtain and provide information.

The following functions are not intended to serve as a comprehensive list of all duties performed in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Manages ODDS Security database;
Receives and processes security reports in an accurate and timely manner;
Forwards relevant information to appropriate personnel for follow-up and resolution.
Processes CCTV & coach video files for internal and external customers.
Performs technical and advanced office/clerical duties such as filing, assisting with compiling data for reports, and duplicating and distributing materials as requested.
Conducts in-house review of excluded passengers and recommends modifications as necessary.
Handles Public Safety Department records in accordance with Washington State Law Enforcement Records Retention Schedule.
Responds to and resolves customer and employee complaints regarding transit-security related issues.
Provides assistance to Records Supervisor.
Provides assistance to law enforcement officers and other authorized agencies in regards to records.
Maintains discretion and confidentiality with regard to safety/security information.
Demonstrates regular and reliable attendance.
Performs other related duties as assigned.

QUALIFICATIONS:Knowledge of and skill in applying:
Applicable Federal, State, and local laws, codes, regulations, and/or ordinances;
Video Surveillance Systems (CCTV);
Software, hardware and systems development life cycles and process improvement techniques;
Advanced administrative support principles;
Data management and archival principles;
Developing and writing procedures, policies, tasks and reports;
Modern office procedures, methods, and equipment, including computers.

Skill in and ability to:
Interpreting and applying applicable laws, codes, regulations and standards;
Plan, organize, prioritize and schedule work to meet established timelines;
Analyze and interpret statistical data and other information;
Research and prepare reports and presentations;
Record and file management;
Utilizing a computer and relevant software applications;
Demonstrated proficiency in Microsoft Office Suite products (including Word) sufficient to pass a pre-employment assessment.
Effectively use interpersonal skills to establish and maintain effective working relationships with coworkers, supervisors, the general public, etc.

Required Qualifications:
Associate's Degree (and)
Two (2) years providing technical or administrative support or customer service;
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Experience in public transit, public safety, or a regulated private industry organization.

Special Requirements:
Must successfully complete each step in the selection process to include a background investigation, fingerprinting, and polygraph.
Must obtain Sensitive Security Information (SSI) and Protected Critical Infrastructure Information (PCII) certification to pass initial probationary period.

Application Instructions
To be considered for this vacancy, you must apply online via

The online application must include a chronological history of work and/or education.

Carefully review your application for accuracy, spelling and grammar before submitting.
Please ensure that your work history has been updated to include employment end dates as applicable.
The initial screening of applications will be solely based on the information provided in the supplemental questions and the content and completeness of the "work experience" and "education" sections of your application at www.piercetransit/careers/.
A resume will not substitute for completing the "work experience" section of the application.
All information may be verified and documentation may be required.
For questions regarding this recruitment or assistance with the application process, please contact Julie Stephens at (253) 983-2715 or

If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at (855) 524-5627 or email

Pierce Transit Is An Equal Employment Opportunity Employer
Pierce Transit has a strong commitment to the community we serve and our employees. As an equal opportunity employer, we strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Pierce Transit's Equal Employment Opportunity (EEO) policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.


3701 96th St. SW
Lakewood, WA 98499

Position #18045
Public Safety Records Technician Supplemental Questionnaire

  • 1. Which of the following best describes your experience as related to the minimum qualifications for this position?
I have an Associates Degree and two (2) or more years of related experience.
I have a Bachelors degree or higher and relevant experience.
I have over four years of relevant experience.
I don't have a degree or relevant experience.
  • 2. Have you read through all of the required qualifications, knowledge and abilities and do you believe you can meet all of these expectations?
Yes, I have read them and I can meet all of the expectations as documented.
Yes, I have read them and no, I cannot meet all of the expectations.
No, I didn't read them.
  • 3. This position requires basic proficiency in Microsoft Office products including Word, Excel and Outlook. Are you willing and able to participate in assessments to ensure that you meet this qualification?
Yes No

  • 4. Which one of the following best describes your highest level of experience with Microsoft Outlook?
  • BASIC: Compose and send email messages
  • INTERMEDIATE: Organize email messages into folders; manage contacts and contact information; schedule meetings/appointments; and manage tasks and notes.
  • ADVANCE: Customize message options; create signatures; create/manage distribution lists; track, record, and modify work activities; customize toolbar, menu bar, quick access, and to-do bar
  • EXPERT: Able to use and train others in all Outlook functions listed above.
  • I do not have enough skills to meet the definition of the basic level.
  • 5. Which one of the following best describes your highest level of Microsoft Word skills? (To qualify for the Intermediate level, you must also be able to perform the functions at the Basic level; to qualify for the Advanced level, you must also be able to perform the functions at Basic and Intermediate levels; to qualify for the Expert level, you must also be able to perform the functions at the Basic, Intermediate, and Advanced levels.)
I do not have enough skills to meet the definition of the Basic level below
BASIC: Create, save, preview and print a basic document; edit selected text; change font appearance; highlight text; format paragraphs with tabs, borders, shading and styles; page setup, use auto correct
INTERMEDIATE: Insert graphic objects and visual effects to a document; add tables to a document or convert tables to text; add watermarks, borders, headers and footers; use the word look up (thesaurus, dictionary); customize tables and charts; modify pictures in document; create customized graphic elements; use templates
ADVANCED: Insert content using quick parts; control text flow; perform mail merge function; uses macros for tasks; insert cover pages and table of contents; track changes and comments; insert bookmarks, footnotes and endnotes; add hyperlinks; cross-references and citations; link documents to excel worksheets; send document to PowerPoint; merge documents; redaction function; hide text; add digital signature, restrict access and use passwords; create, protect and automate forms
EXPERT: Able to use and train others in all Word functions listed above
  • 6. Are you willing to submit to a thorough background check and fingerprinting?
Yes, I understand these are required and I am willing and able to fully participate.
No, I am not wiling to take part in these required steps.
  • Required Question