Customer Support Specialist

John Deere - Johnston, IA4.1

Full-timeEstimated: $55,000 - $71,000 a year
There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Primary Location: United States (US) - Iowa (US-IA) - Johnston
Function: Financial Services
Title: Customer Support Specialist - 49543

Your Responsibilities

As a Customer Support Specialist for John Deere located in Johnston, Iowa or Madison, Wisconsin, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers. In addition, you will:

Use telephone negotiating techniques to build and maintain company, customer and dealer relationships
Review payment history and account information
Update/confirm debtor information
Negotiate payment plan modifications according to established policies and procedures
Administer collection efforts within federal and state regulations and company policy
Assist with account resolutions for misapplied cash and refers problem accounts to supervisors
Visa sponsorship is NOT available for this position.

What Skills You Need

Experience working in a call center or related customer service environment
The ability to remain seated for long periods of time to perform telephone work in a call center environment
Experience managing multiple tasks for multiple products using various systems and processes
Effective communication skills, both verbal and written
Experience working in a team environment
Experience building strong working relationships to resolve customer inquiries
Effective problem solving, negotiation and conflict resolution skills
Strong computer aptitude with the ability to learn quickly and apply new knowledge
Experience with Microsoft products
What Makes You Stand Out

Experience in customer service or collections in a financial environment
Education (or equivalent work experience)

Bachelor's degree in Business or equivalent discipline

No relocation benefits are available for this position.

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path. Click here to find out more about our Total Rewards Package.

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.