Support Coordinator Intern

Exact Care Management - Lansdowne, PA


Position: Support Coordinator Intern

Position Status: Internship

Schedule: TBA

Reports to: Assigned Lead

Position Description

Supports Coordinator Intern (SCI) will work closely with a support coordinator to engage individuals and their families in the development of plans that assure the needs are addressed. SCI’s will assist the support coordinator in maintaining their case loads of 65 consumers of Exact Care Management.

Primary Responsibilities

  • Assist support coordinators in maintaining their case loads as well as assist in developing and maintaining individual service plans (ISP)
  • Provide support to consumers by assuring ISP goals are properly addressing their needs
  • Assist in resolving any barriers to the delivery of service
  • Utilize community resources and research tools to identify solutions to consumers’ needs
  • Attend training to develop industry knowledge and expand understanding of offerings, services and industry best practices
  • Assist in identifying participant formal and informal supports and establish consistent communication with supports.
  • Maintain a customer service focus by assuring phone calls and visits are convenient for consumers

Education/Experience Requirements

  • High school Diploma/ college credits towards BA/BS in Human Service related fields
  • Prior Human services preferred but not required
  • Must have driver’s license and a reliable vehicle
  • Ability to effectiveness to interact well with customer and coworkers
  • Ability to work well with consumers with various disabilities and diverse background
  • Strong Interpersonal Skills
  • Strong computer skills with proficiency in Microsoft Word & Excel
  • Possess solid verbal and written communication skills
  • Independent initiative, detail-orientation, and ability to multi-task

*Skills and Abilities *

  • Excellent time management skills
  • Ability to develop professional relationships with individuals of various backgrounds
  • Ability to self-regulate in stressful situations
  • Possess solid verbal and written communication skills

Job Type: Internship


  • Time Management: 3 years (Preferred)
  • Microsoft Word: 3 years (Required)


  • High school or equivalent (Required)


  • Driver's License (Required)