Customer Experience Associate - Weekend Shift - Saturday to Wednesday

Peerspace - Remote

Full-timeEstimated: $48,000 - $67,000 a year
Peerspace is creating a world where it’s easy to bring people together, starting with making it easy to find the perfect place to meet, create, and celebrate with others. Our Airbnb-like marketplace uncovers the world’s most unique spaces - like lofts, rooftops, and art galleries - and makes them ready to use for meetings, events, even filmshoots.

Over 3 million people have come together in a Peerspace, and we’re looking for people who want to help us reach the next 10 million.

Peerspace is looking for a customer support and escalations professional to join the growing Operations Team at our San Francisco headquarters. This position offers a fantastic opportunity to learn about our marketplace and provide an exceptional experience for our hosts and guests that book space with us. Our team drives revenue and makes an immediate impact on our product through customer insights.

Respond to Guests and Hosts in an efficient, friendly, and professional manner over the phone, email and live chat
Provide friendly and efficient service to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking experience
Accurately and confidently communicate policies and processes
Identify and execute on opportunities to surprise and delight our hosts and guests
You will serve as a first point of contact for onboarding hosts or recommending locations and services to guests
Drive improvements in the customer experience and our internal workflow

A passion for problem solving and interacting with customers
Comfortable teaching best practices to other members on the team
Good de-escalating issues
Exceptional oral and written communication skills
Strong interpersonal skills
Technical aptitude and the ability to pick up new technology quickly
Familiarity with ticketing systems such as Zendesk
Strong ability to multitask
Enjoy a fast-paced environment
Manage competing priorities and know when to escalate issues
Strong interest in marketplaces

Bonus Skills:
Bachelor's degree from an accredited University
Enthusiasm for and experience with improving customer satisfaction and loyalty across broad functional areas and diverse geographies
Familiarity with CRM systems (Salesforce)
Previous, demonstrable experience with crafting online help resources
Join a team reshaping a $500B industry
Competitive salary with employee stock options and access to a 401k
Medical, dental, and vision coverage
Take-it-when-you-need-it vacation and sick days
A flexible work environment
Dog-friendly office
Weekly catered lunch
$500 annual professional development allowance
20% discount on all Peerspace bookings

About Us:
Peerspace is a community marketplace that makes planning gatherings - starting with finding the perfect space - simple. Whether it’s a loft for a party, a rooftop for a film shoot, or an art gallery for a meeting, Peerspace empowers people to create one-of-a-kind experiences at any price point. As a community marketplace, Peerspace makes it easy for individuals and businesses to monetize their underused space and share it with an audience of millions.

Founded in April of 2014, Peerspace is headquartered in San Francisco, with offices in Los Angeles, New York, and Chicago. The company’s investors include Foundation Capital, Structure Capital, Red Bridge Partners, and 31VENTURES.