Customer Accounts Advisor

Arona Corp. - Aaron's - Burlington, IA

Full-time | CommissionEstimated: $27,000 - $35,000 a year
Customer Accounts Associate (CAA)

Aaron Sales and Lease has a long legacy as an industry leader, with continued growth regardless of the economy. We are the second largest franchise in the Aaron's system, built on a foundation of excellence, customer focus, quality products and services. We are currently at 53 stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Kentucy, Indiana and Missouri. We are looking for a Customer Accounts Associate in Burlington, Iowa.

As a potential Aaron’s Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve.


Aaron’s provides a fun and positive environment for our associates and a place where building relationships with our customers is key! As a CUSTOMER ACCOUNTS ASSOCIATE, you will have the opportunity to learn the various facets of our business to help build a foundation for a career at Aaron’s! In addition to supporting the overall needs of the store by assisting other associates, you will be primarily responsible for assisting the Customer Accounts Department with lease agreement renewals.

Job Duties

Collect Revenues and Protect Company Assets

Act as a customer counselor by discussing benefits of timely lease agreement renewal payments
Contact customers directly who have not paid their Lease agreement(s)
Customer Care

Contact customers over the phone and through field visits
Maintain and update customer database
Assist with merchandise returns and customer deliveries as needed
Additional Duties

Clean and certify returned merchandise in the Quality Assurance Center
Assist in the Field where necessary
Position Requirements

Good communication and interpersonal relationship skills
Position routinely requires lifting, loading, and “dollying" merchandise 50-300 pounds
Strong telephone etiquette
Good organizational skills
Maintain professional appearance
Must be over the age of 21
Good driving skills with the ability to legally drive the Company Truck
Bi-lingual is a PLUS!
As a Customer Accounts Associate at Aaron’s, you will have access to a comprehensive benefits package that includes:

Paid time off including vacation days, personal days and holidays
Bonus & commission opportunities
Five day work week, Sundays always off!
Ongoing training and development
All Customer Accounts Associates must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s License and comply with the Aaron’s Driver Qualification Policy. All Customer Account Associates must pass a drug screen and criminal background investigation before beginning employment.

EEOC Statement

Arona Corporation is an Equal Opportunity Employer